ServiceNow Technical Lead

ServiceNow Technical Lead

Category : Project Management

Main location : United States, Utah, Salt Lake City

Position ID : J0825-0914

Employment Type : Full Time

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Position Description :

Do you want to take your career to the next level? Are you ready for the responsibility of working with high-profile clients? CGI is looking for a talented, driven, and experienced ServiceNow Technical Lead with a passion for solving business problems to join our team in Salt Lake City, UT.

This position is located at our client site in Salt Lake City, UT.

We are seeking an experienced and technically proficient Onshore ServiceNow Technical Lead to oversee and manage ServiceNow projects and operations for our esteemed client. This role requires a dynamic individual who can serve as the key bridge between the onshore client team (4 to 5 - Salt Lake City) and the offshore delivery team (10 - India). With a strong focus on CMDB management, ServiceNow projects, and upgrade activities, the ideal candidate will bring both technical expertise and exceptional leadership capabilities

At CGI, you will solve challenging business and technical problems as a full-time consultant serving local, enterprise clients. You’ll be part of a team of smart, dedicated people like yourself and make an impact with both internal and client stakeholders. You also can work on cutting edge technologies and cloud native development. Tired of the same old thing? Take your talents to a world class consulting firm that inspires personal and professional growth and values your ideas.

Your future duties and responsibilities :

How you'll make an impact

Key Responsibilities :

• Leadership and Coordination :

o Act as the primary point of contact for the onshore client team.

o Coordinate and collaborate effectively with offshore delivery teams to ensure seamless project execution.

o Provide thought leadership and strategic guidance to the client on ServiceNow best practices and solutions.

o Design, develop, and implement solutions on the ServiceNow platform, with a specific focus on Configuration Management Database (CMDB) and related modules.

o Lead efforts to configure, maintain, and optimize the CMDB, ensuring data accuracy, completeness, and compliance with governance standards.

o Guide and perform ServiceNow upgrades, including testing, validation, and deployment of new platform releases.

o Collaborate with teams to develop workflows, automation, and integrations tailored to client requirements.

o Oversee and manage Discovery and Service Mapping activities to maintain accurate and up-to-date CI data.

o Define and implement reconciliation rules, CI classes, and data models to align with business needs.

o Troubleshoot and resolve CMDB issues, ensuring alignment with ITIL standards.

o Lead ServiceNow implementation and enhancement projects, ensuring timely delivery and adherence to quality standards.

o Prepare and present project updates, roadmaps, and status reports to client stakeholders.

o Manage risk, dependencies, and issues while proactively identifying opportunities for improvement.

o Build and maintain strong relationships with client stakeholders, understanding their needs and translating them into actionable deliverables.

o Provide training, knowledge transfer, and guidance to client and offshore teams on ServiceNow best practices.

o Establish and enforce governance frameworks for CMDB and platform usage.

o Ensure adherence to security, compliance, and regulatory standards

Required qualifications to be successful in this role :

What you'll bring

Key Qualifications :

o 8+ years of experience in ServiceNow development, implementation, and administration.

o Proven track record in managing CMDB, Discovery, and Service Mapping activities.

o Significant experience in ServiceNow upgrade activities and platform maintenance.

o Proficiency in scripting languages (JavaScript, Glide scripting).

o Expertise in ServiceNow modules : CMDB, IT Service Management (ITSM), IT Operations Management (ITOM) Discovery, Service Mapping.

o Knowledge of integration methods (REST / SOAP APIs, MID Server configurations).

o Familiarity with ServiceNow reporting and dashboard creation.

o Experience in leading teams across onshore and offshore locations.

o Strong communication, stakeholder management, and presentation skills.

Preferred Qualifications :

Other Information :

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $99,200.00 - $173,500.00.

CGI’s benefits are offered to eligible professionals on their first day of employment to include :

#LI-RS2

Skills :

IT Service Management

RESTful (Rest-APIs)

ServiceNow

ServiceNow IT Service Mngt

SOAP

What you can expect from us :

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and / or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and / or level of US government security clearance held. Dependent upon role and / or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.