Construction Administrative Coordinator

Job Description

Job Description

COMPANY OVERVIEW

Pleasant Valley Building & Restoration (PVB) specializes in repairing properties that have experienced damage from an unexpected event such as water damage, mold damage, fire and smoke damage. We primarily work in the insurance repair industry.

PVB is the sister company of 1-800 Water Damage of Southeast Michigan (1800WD). 1800WD receives calls about losses that people experience to their property and goes in to clean up the mess. This involves removing damaged materials, disinfecting and / or cleaning, and drying out structures. Essentially preparing the property for the next phase which is rebuild. PVB takes it from there and restores the property to its pre-loss condition.

We are a growing family-run business with an excellent reputation and are looking for great candidates who fit our culture.

Most of our work comes as a result of customers experiencing a loss at their home, fire, smoke damage, water damage, or mold damage, because typically, our jobs are not planned remodeling events. Customers can be overwhelmed and of course want to get back to the way their home was before as soon as possible. We need people who are empathetic to these situations and enjoy helping people.

The Administrative Coordinator is a multi-talented person with a willingness to communicate on multiple levels. In addition, needs the ability to assist in following our processes and helping keep our customers updated throughout the process. The more our customers are informed, the less issues we have.

We need a strong person who can think outside of the box and grow and expand this position as new challenges arise. As we grow, it will be critical to fine tune existing processes and create new ones as needed.

RESPONSIBILITIES INCLUDE :

Communicate with customers

Process client paperwork and accept payments from customers

Use our internal systems to log and process job-related requests

Assist the construction manager and project manager with the flow of information between subcontractors and the project manager, including contractor invoices and contract support documentation

Facilitate client requests or necessary change orders

Create work orders for subcontractors, order materials needed for repairs while staying on budget and maintaining job profitability

Review documentation to include notes, photos, and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies

Address inquiries and resolve issues promptly to maintain positive relationships with clients, vendors, subcontractors, and insurance adjusters

Maintain customer relationships to ensure satisfaction and quality of service.

Follow company Core Values

REQUIREMENTS :

Have a positive attitude and a willingness to learn and change

Possess strong organizational and communication skills, be highly adaptable, and thrive in fast-paced and collaborative environment

Ability to work with a team and independently

Desire to excel in position and use new technologies and products

Use job management software (DASH) for job documentation (notes, pictures, etc.)

Excellent attention to detail and the ability to prioritize multiple tasks effectively

Ability to work under pressure and meet deadlines while maintaining a positive and proactive attitude

An interest in helping people / customers. Someone who cares

COMPENSATION : $16-18 per hour

JOB TYPE : Part-time : 3 days per week during standard business hours M-F 8am 5pm.