Guest Relations

Benefits :

• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off
• Profit sharing
• Training & development
• Wellness resources

Professional Objective :

To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Checkout, and beyond .

The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate.

Each person within this department must oversee the Guest Relations area and maintain the Medi Spa / Spa boutique to ensure a beautiful presentation and profitability and to maximize and achieve department and individual revenue targets.

Position Activities and Responsibilities :

• Displays masterful knowledge of Medi Spa experiences and menu
• Able to maneuver through the software program quickly and effectively
• Accurately enters point-of-sale data
• Efficient at making reservations, check-in and check-out
• Familiar and knowledgeable with Medi Spa boutique inventory
• Assists with merchandising and maintaining the Medi Spa boutique
• Assists with inventory management and other organizational tasks
• Promotes Medi Spa services gift cards, and memberships
• Provides gracious Medi Spa tours to visitors that lead to sales
• Maintains a beautiful physical environment within the Guest Relations area
• Great at phone management
• Greets and checks guests in and out
• Facilitates effective workflow for the technical team
• Maintains a polished and professional image
• Assists other support team members when asked
• Attends all in-house training and commits to outside continuing education
• Attends and participates in all general and team meetings
• Participates in all aspects of marketing / special events planning and execution
• Prepares promotion presentation and display
• Mentors / trains new team members to help them grow
• Professional guest communication
• Maximize revenue generation for both treatments and retail
• Maintains a smile at all times
• Performs opening and closing duties
• Able to handle unsatisfied guests
• Monitors performance and achieves targets
• Asks for Facebook likes and testimonials
• Informs team members of cross-marketing opportunities
• Treats all team members professionally

Desired Qualifications :

• Experience in front-line guest service (Hospitality and Retail highly desired)
• High school diploma or college
• Computer skills and aptitude for mastering Medi Spa Software
• Good selling abilities
• Flexible schedule
• Professional image with a gracious, warm, and genuine personality
• Skincare knowledge and understanding of the Medi Spa menu
• Good organizational skills and follow-through
• Able to multi-task and improvise on the spur of the moment

Behavioral Characteristics :

• Strong guest service orientation
• Cheerful, upbeat personality
• Enjoys team environment and interaction with co-workers
• Excellent communication skills
• Flexible and cooperative
• High personal standards, good self-esteem
• High energy, able to work in a fast-paced environment
• Good sense of time management
• Good sense of humor
• Self-motivated, driven, and passionate about Medi Spa
• Seeks out knowledge and enjoys learning, strives for professional growth
4 days ago