Customer Success Manager

[JOB DESCRIPTION] Customer Success Manager  About :

• Axiom Cloud is transforming how the world’s cooling systems are powered, operated, and maintained in order to generate significant climate and financial impact.
• Axiom Cloud’s customers include 15 major grocery chains and cold storage operators.
• To continue accelerating our growth, we are seeking a highly motivated and experienced Customer Success professional to join our team.
• The ideal candidate will have at least 3-5 years of experience in customer-facing roles and proven success managing enterprise relationships with key customer stakeholders such as facilities, maintenance, HVAC, refrigeration, energy, and / or sustainability managers.   As a Customer Success Manager, you will play a pivotal role in driving customer satisfaction, retention and growth across our largest and most strategic accounts.
• You will act as a trusted advisor, ensuring that customers achieve maximum value from Axiom’s solutions while identifying opportunities for expansion.
• This role requires strong leadership, business acumen, and a customer-centric mindset to influence key stakeholders and collaborate across many customer and Axiom functions / departments.  This role also requires a willingness to learn the technical side of how Axiom Cloud’s subscription-based modules use AI, cloud computing and automation to solve commercial refrigeration’s biggest energy, maintenance, operational, compliance, and sustainability challenges.

What You’ll Do :

Who You Are :

If you don’t meet 100% of the qualifications listed below, you should still seriously consider applying.) Interest in working in a startup environment and all that comes with it. 3+ years of professional experience in Account Management, Project Management and / or Customer Success. 3+ years of experience in customer-facing roles with enterprise customers.

HubSpot).  Why Join Us :

If you’re a passionate and industry-experienced Customer Success professional who thrives in a fast-paced, innovative environment, we encourage you to apply!  The Fine Print :