Customer Success Manager

QuantHub is seeking a driven Customer Success Manager to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education. This mid-level role is designed for ambitious individuals eager to build a career in customer success. As an integral part of our CS organization, you’ll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.

QuantHub is an AI-powered learning and assessment platform that delivers high-speed, high-quality curriculum across critical workforce skill areas such as data fluency, artificial intelligence (AI), marketing, business analytics, and cybersecurity. Since 2018, we’ve been recognized for our adaptive learning approach, micro-credentialing capabilities, and commitment to workforce development, serving corporate, government, and educational organizations worldwide

Requirements

👨‍🏫 Instructor Relationship Building

• Regular check-ins during active semesters
• Post-semester success reviews and feedback collection
• Multi-semester instructor retention and satisfaction management
• Proactive support for course preparation and execution

🏫 University Expansion & Growth

🎉 Events & Community Building

📈 Strategic Account Development

📈 Success Metrics Focus Areas

🎯 Required Qualifications

✅ Bachelor's degree in Business, Education, or related field

✅ 3+ years customer success or account management experience

✅ Strong presentation and relationship-building skills

✅ Experience with CRM systems and account planning

✅ Willingness to travel for on-campus visits (25-30%)

⭐ Preferred :

Benefits

Why Join QuantHub?

Join a fast-paced, innovative environment with benefits designed to support your well-being and professional growth :