Ambulatory Customer Success Manager - Revenue Cycle Management

IN SUMMARY...

As a Customer Success Manager (CSM) specializing in Revenue Cycle Management (RCM), you will play a pivotal role in ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for our RCM customers, managing their accounts, driving engagement, and delivering top-notch service. Where needed, you will serve as a direct line from our customers to our RCM team. The position will focus on increasing customer satisfaction, reducing churn, strengthening brand loyalty, and leveraging the customer relationship for referral opportunities through outreach and advocacy.

WHAT YOU WILL DO...

• Engage in activities designed to increase customer advocacy, product adoption, satisfaction and referrals of assigned customers.
• Build and maintain strong, long-lasting relationships with customers, becoming their trusted advisor and advocate within Azalea Health.
• Build relationships with key customer stakeholders and executive sponsors.
• Manage communications with assigned customers and maintain regular meeting cadence and scheduled touchpoints.
• Generate and perform business reviews and onsite "optimization" visits with customers.
• Identify at risk customers and potential issues in advance to mitigate churn and lost revenue.
• Maintain an accurate Customer Scorecard. Monitor account health for assigned customers by continuously monitoring key performance indicators (KPIs) including financial and RCM operational metrics for customers.
• RCM

Identify areas for improvement and recommend strategies to optimize revenue cycles.

BACKGROUND AND SKILLS YOU WILL BRING...

SUCCESS LOOKS LIKE...

HOW WE INVEST IN YOU...

Generous employer sponsored subsidy towards employee's medical insurance premiums

Azalea Health's EEO Statement

Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.