Customer Success Manager - Southeast

Job Description

Job Description

Salary : $60,000 - $80,000

Who We Are

At A2Z Sync, were revolutionizing the automotive industry by transforming the car-buying journey into a seamless, transparent, and customer-first experience. Our innovative platform empowers dealerships with cutting-edge tools to thrive in a rapidly evolving market. Through strategic initiatives, including our groundbreaking partnership with Amazon, were redefining how the industry operates. If youre ready to make an impact and shape the future of automotive technology, wed love to hear from you!

Your Role

As our newCustomer Success Manager - Southeast,youll play a pivotal role in ensuring our customers achieve maximum value from the A2Z Sync platform. Youll be a trusted advisor, helping customers adopt best practices, leverage advanced features, and realize measurable business outcomes. Youll work closely with stakeholders at all levels within our customers organizations, proactively identifying risks and opportunities, and collaborating with internal teams to deliver exceptional customer experiences. This is a hands-on role where youll synthesize data into actionable insights, champion our core values, and help drive customer growth and retention.

The individual for this role must reside in theSoutheastand be willing to travel up50%of the time.

What Youll Tackle

• Serve as a strategic advisor to customers, delivering best practices and thought leadership in Customer Success.
• Demonstrate expert-level understanding of A2Z Syncs platform capabilities to deliver tailored, high-impact solutions.
• Own the delivery of training programs to ensure dealer partners are equipped with the necessary knowledge to adopt and succeed with A2Z Syncs platform.
• Proactively analyze customer data to generate actionable insights, coaching customers to interpret and leverage their own data for business growth.
• Apply advanced knowledge of Customer Success Management (CSM) processes and levers to drive Net Revenue Retention (NRR) targets.
• Expertly forecast for your book of business, identifying and communicating drivers of risk and growth.
• Suggest and implement improvements to enhance CSM processes and workflows, contributing to operational excellence.
• Monitor and interpret key CSM team metrics, surfacing blockers to achievement and proposing effective solutions.
• Build and expand strong relationships with customer stakeholders at all levels, extending influence beyond the core business unit.
• Anticipate potential issues and barriers to success months in advance, developing and executing proactive plans to resolve with minimal escalation.
• Manage multiple complex projects simultaneously, consistently delivering high-quality outcomes for both internal and external stakeholders.
• Collaborate with CS teams on shared tasks and projects, logging customer feedback and seeking opportunities for cross-functional alignment and business initiatives.
• Communicate with clarity and confidence to individuals at all seniority levels
• Consistently meet or exceed KPIs tied to business goals; if off track, proactively develop and communicate a plan to get back on course.
• Proactively identify and pursue expansion opportunities to grow A2Z Syncs footprint and organizational impact within customer accounts.

What You Bring to the Table

We're looking for :

Why A2Z Sync?

We pride ourselves on cultivating a fun, casual, and collaborative workplace culture where your hard work is recognized, your contributions drive real results, and your impact is felt every day. At A2Z Sync, were deeply committed to our employees well-being, starting with comprehensive benefits designed to help you care for yourself and your family.

Here's what we offer :

A2Z Sync is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, basis of disability or any other federal, state or local protected class.