Associate, Medicaid Operational Communications - Marketing Operations

Associate, Medicaid Operational Communications

Become a part of our caring community and help us put health first

The Associate, Medicaid Operational Communications within Marketing Operations plays a key role in supporting the development, execution, and management of Medicaid-related communications to ensure compliance, clarity, and effectiveness across all channels. This position collaborates closely with cross-functional teams, including Medicaid business leaders, regulatory teams, and creative partners, to deliver communications that meet both operational needs and regulatory requirements.

Key Responsibilities

• Support the planning, creation, and distribution of operational communications for Medicaid programs, including member notices, regulatory updates, and provider communications
• Collaborate with internal stakeholders to ensure all communications are accurate, timely, and compliant with federal and state Medicaid guidelines
• Assist in maintaining templates, standard operating procedures, and documentation for Medicaid communications processes
• Coordinate with Marketing Operations leadership to align Medicaid communications with overall enterprise strategies and brand standards
• Monitor feedback channels, track metrics, and support continuous improvement of communication processes
• Assist in preparing materials for audits, regulatory reviews, and internal reporting as required
• Foster a culture of collaboration, agility, and accountability in line with Humana's values and Lean Portfolio Management practices

Required Qualifications

Bachelor's Degree in Communications, Marketing, Healthcare, or 1-3 years of experience in healthcare communications, Medicaid operations, or a related discipline

1-3 years' experience with healthcare compliance standards (e.g., Medicaid, CMS, HIPAA)

3+ years of hands-on experience with dynamic document creation within OpenText Exstream Dialogue, Smart Communications, or other Customer Communication Management software

Workflow and knowledge of document compositions, style sheets, variables, rules, functions, tables, and document flow to determine best approach for coding options

Driver file mapping and understanding of how to map variables for use in document creation.

Application analysis experience (unit testing)

1-2 years of working experience in advanced tables, AFP / PDF output creation, PDF-Pass through, language layer, multi-language output creation and double-byte (DBCS) application creation

Strong written and verbal communication skills, with attention to detail and regulatory compliance

Ability to work collaboratively in a fast-paced, matrixed environment

Preferred Qualifications

Adobe InDesign, Illustrator, Photoshop, Acrobat experience

Background working in regulated industries such as healthcare or financial services or with compliance-driven communications

Use of communication platforms, content management systems, and workflow tools

Knowledge of CMS, Medicaid, and Medicare regulations

Background in marketing operations, fulfillment processes, and Agile methodologies

Ability to work independently and collaboratively across cross-functional teams

Strong attention to detail, organizational skills, and ability to manage multiple priorities

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours : 40

Pay Range : $86,300 - $118,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits : Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Equal Opportunity Employer : It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.