Account Manager - Canada

Account Manager

The Account Manager will be responsible for managing a large customer base and driving sales growth for the Canadian territory. This role will ensure accounts are serviced effectively, inventory is aligned with demand, and the Canadian market continues to grow strategically. The Account Manager will work closely with the Canadian Sales Director, internal operations, finance, and customer service teams to provide insights, streamline processes, and enhance decision-making.

Position Responsibilities :

• Serve as the main point of contact for both existing and new customers, managing communications through product development, delivery, quality, and daily customer service activities.
• Manage the customer quotation process, ensuring internal approval before presenting to customers.
• Negotiate customer terms and conditions to support business objectives.
• Create, present, and deliver customer quotations and sales proposals.
• Formulate sales business plans for key accounts, identifying new revenue streams to achieve growth objectives.
• Maintain and support assigned strategic customers.
• Identify and develop new prospects and opportunities.
• Lead and structure recurring meetings with assigned customers.
• Communicate regularly with industry professionals to gain insight into business trends.
• Provide reporting, data insights, and product information to Canadian accounts as needed.
• Track order status, backorders, and shipments, ensuring proactive communication with sales and customer service.
• Support the setup of new accounts and maintain accurate account information.
• Review, manage, and communicate customer sales forecasts / projections in collaboration with internal planning and operations teams.
• Analyze sales performance across brands, product categories, and accounts to identify trends, risks, and opportunities.
• Build and maintain Canadian sales dashboards, reports, and KPIs.
• Partner with Sales Director to develop sales forecasts and territory plans.
• Evaluate promotional and seasonal programs, measuring ROI and sell-through performance.
• Act as an integral team player between internal business units such as engineering, operations, planning, finance, and marketing.
• Maintain price lists and quotations through coordination with the finance team.
• Coordinate with U.S. operations and distribution teams to ensure timely fulfillment of Canadian orders.
• Monitor inventory levels and recommend adjustments to meet demand while minimizing excess stock.
• Support booking programs and assist with pre-order allocation.
• Assist with supply chain planning and cross-border logistics coordination.
• Identify gaps in sales and operational processes and recommend efficiencies.
• Collaborate with finance, IT, and operations to improve reporting accuracy and system integrations.
• Provide ad hoc analysis and presentations to leadership for strategic planning.

Specific Knowledge, Skills or Abilities Required :

Position Qualifications :

Education :

Experience :

Work Environment and Physical Requirements :

This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social / recreational programs on merit and the principles of equal employment opportunity.