Senior, Salesforce Specialist

Job Description

Job Description

Company Description

Senior, Salesforce Specialist

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

VusionGroup  is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Job Description

We build. We create impact,

As a Senior Salesforce Specialist, you will provide functional support, maintenance and evolutions for our Salesforce environment, focusing on operational stability, user experience, and enhancements. You will play a critical role in troubleshooting and resolving issues, supporting users, and ensuring that Salesforce continues to meet our business needs.

• Providing end-user support (Level 1 and Level 2) for Salesforce Sales Cloud, Service Cloud, and other integrated Salesforce applications, ensuring minimal disruption to business operations.
• Resolving user incidents and troubleshooting technical issues, optimizing system performance.
• Managing system configuration, including custom objects, workflows, process builder, validation rules, permissions, and reports.
• Collaborating with stakeholders across business units to translate requirements into Salesforce solutions.
• Training and onboarding users, promoting adoption and best practices across teams.
• Supporting integrations between Salesforce and other platforms, ensuring seamless data flow.
• Managing user roles, profiles, and permissions, ensuring data security and compliance.
• Documenting configuration and support processes, maintaining a knowledge base for future reference.
• Working with external partners, such as managed service providers and consultants, to enhance Salesforce capabilities.

Qualifications

Qualifications we’re looking for.

3+ years of experience in a similar role supporting Salesforce environments.

Salesforce Administrator (ADM-201) Certification required.

Excellent verbal and written communication skills.

Bachelor’s Degree in a related field.

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including :

Additional Information

All your information will be kept confidential according to EEO guidelines.