Job Description
Job Description
Support Team looking for 10-14x people : FULLY REMOTE; Has to have Avaya Experience to be Considered.
Avaya Implementation Professional Specialist (AIPS) Basic-to-intermediary level of technical proficiency necessary to install and implement Avaya products.
Avaya Certified Implementation Specialist (ACIS) Basic-to-intermediary level of technical proficiency necessary to install and implement Avaya products.
Avaya Certified Integration Specialist (ACIS) - Basic-to-intermediary level of technical proficiency necessary to integrate and implement Avaya solutions.
Qualified candidates typically have a minimum of 2 years.
Support Team
Responsibilities
- Proven ability of providing remote support of Avaya Telephony software and associated applications for customers or Agents utilizing telephone and remote diagnostic capabilities.
- You should have experience in proactive monitoring of environment, providing customer support and troubleshooting issues related to Telephony solutions.
- Have experience acting as the internal representative in critical escalations where you will be expected to provide solutions
- You should be able to work with limited guidance within defined criteria to provides solutions to a diverse range of moderately complex problems.
- This role entails interacting with product users, often external customers in conjunction with employees. These interactions can occur in various setups, including virtual meetings, phone calls and emails.
In all of these cases, it’s vital to address concerns promptly and maintain a helpful attitude.
Requirements
- 2+ years’ experience supporting Enterprise Voice solutions
- The successful applicant should have a good understanding of the Avaya technology stack.
- Expertise supporting AVAYA Workplace, AVAYA Workspaces, AVAYA Communication Manager and AVAYA Session Manager are desirable.
- A proven ability to use the Microsoft Office suite including applications such as Excel is expected,
- Excellent written and verbal communication skills are essential, as is the ability to multitask and work well under pressure.
- Ability to learn new systems quickly and effectively
- Ability to quickly analyze complex systems and solve problems
- Experience collaborating with engineers and other relevant team Members
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