Store Team Lead - Full Time - Evenings

With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to peoples homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the makingand our story is still unfolding.

Were looking for a driven professional with an inclusive mindset to join our team as a

Team Leader, Customer Experience & Outreach

Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. A day in the life as a TeamLeader, Customer Experience & Outreach...

Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.

Coach associates on exceptional performance and maintain a strong visible presence in the department / work area.

Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.

Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.

Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans / strategies, customer feedback and associate performance.

Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Your sense of personal style with a discerning eye and passion for design and home furnishings

High school diploma / GED or equivalent

1+ years customer service or retail experience

~ Full-Time roles : Open availability to work flexible hours on weekdays, evenings and weekends

~ Part-Time roles : Availability to work two or more weekend days (Friday, Saturday, and / or Sunday) and at least one weekday or night

Minimum Starting Rate :

$19.55 Hourly

Up to : $24.44 Hourly

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.