SVP - Head of Product / Customer Success

Posted Friday, February 7, 2025 at 5 : 00 AM

SVP - Head of Product / Customer Success

• Can work Hybrid out of Baltimore, Plano, or Eagan

Job Code : SVP - Product Manager

Schedule :

Full-time. Work hours will depend on the business hours of the time zone serviced.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

In This Role, You Will :

Serve as the customer experience expert for the company's external digital services and solutions, overseeing the strategy and outcomes for these products. You will use your expertise and understanding of business operations and processes to translate business needs and vision into actionable product features and functionalities. You will partner with internal teams to implement the product strategy, manage the product lifecycle, and gather customer insights for ongoing development opportunities.

Responsibilities and Essential Duties :

Required Qualifications :

Preferred Qualifications :

Physical Demands :

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and / or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Disclaimer :

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

Compensation : $169,623-$222,403 (commensurate with experience) + Bonus

Benefits : Mariner Finance offers comprehensive benefits to eligible employees, including :

Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level.

For additional information, please visit : Mariner Finance Benefits

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties / functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties / functions of their job, absent undue hardship. Drug / Alcohol / Smoke-free workplace.

Mariner Finance, LLC | NMLS #166564

#J-18808-Ljbffr