IT Ops Manager I

Position Summary :

The IT Infrastructure and Operations Manager is responsible for leading a high-performing team of IT professionals, ensuring operational excellence in IT infrastructure, and maintaining a secure, reliable, and scalable technology environment. This role will oversee IT supervisors and technical teams, drive continuous improvement, and align IT operations with business objectives. The ideal candidate possesses a balance of technical acumen and leadership expertise, enabling them to effectively manage teams, optimize processes, and uphold high service delivery standards.

Key Responsibilities :

Leadership & People Management :

• Lead, mentor, and develop IT supervisors and team members, fostering a culture of accountability, collaboration, and continuous improvement.
• Establish and monitor team goals, ensuring alignment with organizational objectives.
• Conduct performance evaluations, provide coaching, and support career development initiatives.
• Champion best-in-class customer service and hold team members accountable for delivering a high level of IT support.

Operational Excellence & Strategy :

Technical Oversight & Accountability :

Qualifications & Experience :

Additional Requirements :

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