Customer Service Rep

Job Description

Job Description

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Mesa, Arizona. This is a long-term contract opportunity where you will play a vital role in providing exceptional service and support to our clients. The ideal candidate will have strong communication skills, the ability to handle sensitive information with care, and experience in a fast-paced environment.

Responsibilities :

• Assist clients by providing accurate information and resolving inquiries in a timely and attentive manner.
• Perform data entry tasks with precision, ensuring all budget-related and client information is correctly documented.
• Communicate effectively with stakeholders, including individuals with developmental disabilities and veterans, to address their unique needs.
• Collaborate with a team of representatives to maintain seamless service delivery and achieve team goals.
• Maintain confidentiality and handle sensitive information with the utmost care and attention.
• Utilize bilingual Spanish and English skills to support a diverse client base.
• Participate in comprehensive training programs, including shadowing sessions, to ensure proficiency in job responsibilities.
• Leverage medical experience, if applicable, to address client concerns effectively.
• Use company-provided equipment, such as laptops and monitors, to perform job duties efficiently.
• Contribute to the continuous improvement of customer service processes by providing feedback and suggestions.
• Proven experience in customer service or a related field.
• Strong attention to detail and accuracy, particularly in data entry tasks.
• Bilingual proficiency in Spanish and English is highly preferred.
• Ability to handle and maintain sensitive and confidential information.
• Excellent communication skills, both verbal and written, to interact with diverse clients and team members.
• Familiarity with medical terminology or experience in a healthcare setting is a plus.
• Capability to work effectively in a team-oriented environment.
• Availability to complete required training sessions and adapt quickly to new systems and processes.