Customer Success Manager
UscreenFayetteville, AR, US1 day ago
Job type
- Full-time
Job description3+ years of Customer Success and / or Account Management, preferably in SaaS Excellent communication, presentation, written, negotiation and listening skills Demonstrated interest in the SaaS, online video, and influencer industries Growth mindset and a positive attitude Ability to organize and prioritize time and tasks Strong interpersonal skills to successfully communicate and negotiate with internal and external customers Graduate of a four-year university or equivalent professional experience Competitive salary, bonus, and equity Clear path for career growth Remote-first work with a stable home base Unlimited PTO and flexible parental leave Full health, dental, and vision coverage 401(k) plan with company match Monthly stipends for home office or coworking space
Uscreen Job Opportunity
Uscreen is a profitable and fast-growing SaaS company. We're on a mission to revolutionize the way video entrepreneurs and creators monetize their content. Our all-in-one video membership platform helps creators generate revenue through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV apps.
We're building a team that doesn't just support creatorswe partner with them to help their businesses thrive. That's where you come in.
Job Responsibilities
- Collaborate with our existing clientele, consisting of creators, founders, and CEOs, to foster the expansion of their online video subscription enterprises.
- Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their goals and maximize their ROI
- Own the client experience by establishing rapport, providing training, identifying opportunities and driving product adoption
- Expand current customer accounts through upsell opportunities of products and services
- Conduct negotiations with clients to secure contract renewals with price increases, balancing client satisfaction and company profitability
- Own data and analytics for all things related to the customer including segmentation, account health, adoption, NPS, and churn
- Become an industry expert by continuously seeking out and learning industry trends and best practices
- Act as an escalation liaison between the customer, Technical Support, and Product Development to help resolve technical issues blocking product adoption
- Provide customers with marketing, industry and platform best practices
- Connect customers with ecosystem partners (i.e. software, agencies, production)
- Mitigate churn by proactively addressing leading indicators
- Maintain and update an accurate log of activity in our CRM system
- Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience
- Preemptively spot patterns to improve usage and adoption
Qualifications
What We Offer
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Customer Manager • Fayetteville, AR, US