Clinical Operations Support Specialist

Description :

CAN Community Health is the nation's premier resource in ending epidemics with a mission of empowering wellness, has an exciting opportunity for a Clinical Operations Support Specialist.

We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2025, 2024, 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.

CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.

You can find out more about us by visiting our website at www.cancommunityhealth.org. Apply Today!

Salary : Starting at $20-$22 per hour based on experience.

Must be able to pass a Level I background check (a Level II background may also be required).

CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Statement of Purpose : This position has one set of primary responsibilities. Provides clinical operations support services by performing data entry, real-time quality assurance audits, and related tasks in CAN’s electronic health record and assigned Ryan White grant data systems.

Essential Functions :

• Promote patient enrollment into the CAN Community Health Ryan White clinic program by ensuring notice of timely responses to inbound referrals.
• Promote and practice and uphold CAN Community Health’s mission, vision, and values.
• Accurately learn EMR system (eCW)
• Professionally and effectively answers and routes all phone calls.
• Verify demographics at each visit.
• Ensure all patient insurance has been verified by CCT / send any add-on to CCT for verification.
• Ensure current insurance card(s) are scanned into EMR.
• Update patient consents and privacy policy documents yearly
• Review and address assigned tasks in EMR i.e. : telephone encounters, actions and assigned bucket(s).
• Web-enable patients, List PCP, Referred by and SOGI.
• Maintain confidentiality in full accordance with HIPAA.
• Verify patients program eligibility determination; link clients to staff able to perform this determination if needed.
• Perform routine stat entry into CAN’s HER and assigned grant data system (such as CAREWare or Provide Enterprise).
• Provide reports, invoices, and other documentation to clinical operations leadership and the Ryan White contract managers as assigned.
• Compile programmatic encounter reports from eCW to assist contract managers in accurate billing of Ryan White services.
• Work collaboratively with the CAN Quality Management Committee
• Promotes and practices CAN Community Health Inc’s mission and values and follows its policies and procedures.
• Ensures confidentiality is maintained by entire team regarding patient / client information in accordance with HIPAA, professional and departmental standards.

Secondary Tasks :

Cross train for effective client service and team participation.

Practice safety, environmental and / or infection control methods.

Participate in professional development activities to enhance knowledge and skills of HIV / AIDS and patient care programs to continually improve client services.

Utilize resources and supplies in a cost-effective manner.

Maintain professional, respectful, and courteous relationships with clients, staff and visitors.

Perform all other duties as assigned.

Requirements :

Education / Professional :

Associate degree in social services from an accredited school or equivalent public health program experience.

HIV prevention / intervention experience.

Ryan White eligibility, operations, and case management training.

Basic Annual Safety Training, and Confidentiality Training.

Competencies :

Leadership

Strategic Thinking / Problem Solving

Results Driven

Communication

Interpersonal Skills

Decision Making

Knowledge, Skills and Abilities Required :

Effective communication and interpersonal skills.

Ability to provide daily leadership for health care workers, to problem solve, be self-directed, work effectively and efficiently, be organized, pay attention to detail especially with respect to completing paperwork and perform multiple tasks simultaneously.

Willingness to travel to conferences, training workshops, meetings, etc.

Ability to read, follow, and enforce safety procedures.

Willingness to learn and utilize computer software programs.

Ability to work with minimal supervision.

Ability to research projects.

Excellent supervisory skills, open to direction, suggestions, and commitment to get the job done.

Delegates responsibility effectively.

High comfort working in a diverse environment.

CAN Required Trainings :

General Orientation HIPAA Sexual Harassment

Violence in the Workplace HIV / AIDS Health Stream Courses (as assigned)

Work Environment :

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, audio visual, telephones, photocopiers, filing cabinets and fax machines.

Physical Requirements :

Neat, professional appearance.

Sedentary- Exerts up to 10 lbs. of force occasionally and / or a negligible amount of force frequently or constantly in lift, carry, push, pull, or otherwise move objects. Involves sitting most of the time but may involve walking or standing for brief periods of time.

Requires expressing or exchanging ideas by means of spoken word, visual and auditory acuity.

Position Type / Expected Hours of Work :

This position may require additional time above normal operating hours and on occasion weekend work.

Travel :

Travel is primary during the business day, although some out-of-area and overnight travel may be expected. Must be able to operate a motor vehicle and have valid insurance and driver’s license.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsible To : Practice Administrator

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