Waterbury Housing Assistants (Housing Support Workers)

Overview

Location Waterbury Housing Services (Waterbury, CT)

Provide daily supervision, reporting, and support services to clients in a low-barrier residential facility that promotes a Housing First philosophy. Facilitate an environment conducive to enhancing positive morale and stabilization by ensuring the security and safety of the facility, maintaining appropriate records, and supporting clients in achieving goals outlined in their housing plans.

Responsibilities

• Serve as the first point of contact to triage requests for emergency shelter.
• Use shelter diversion techniques to assist households in self-resolving their housing crisis throughout their stay.
• Prepare and complete intake packages for households unable to be diverted at the entrance.
• Prepare rooms for clients and facilitate sleeping arrangements and storage of personal items.
• Review policies and guidelines with clients at the time of entrance.
• Ensure clients are complying with program guidelines and procedures.
• Deliver services with safety, respect, and effectiveness.
• Assess client needs and offer assistance in housing and other goals outlined in the household’s housing plan.
• Attend mandatory trainings and staff meetings.
• Maintain order and assist in keeping all assigned areas clean and free of hazards.
• Perform daily meal and occupancy counts.
• Perform daily safety checks.
• Receive and put away donations.
• Assist in meal preparation, room cleanings, and house laundry.
• Complete all agency logs and incident reports in a timely manner.
• Provide immediate and professional response to any security / safety emergency or disturbance within or immediately outside the facility.
• Complete discharge procedures.
• Provide coverage for the facility by monitoring the doors and answering the phone.
• Report to all scheduled shifts on time.

Qualifications

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An Equal Opportunity / Affirmative Action Employer : All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.