Customer Support Specialist

Job Description

Insight Global is looking to hire a Hybrid Customer Support Specialist to join a reconnection team. This person would be responsible for communicating with customers, focus on relationship and building repour.

This person will need to have the ability to handle difficult conversations regarding feedback on products and essentially selling them back in! This person needs to have great phone presence and have great attention to detail.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

Customer Service experience

Remote working experience

Microsoft / Excel is a must

Great communication and phone presents

Detail Oriented, handle difficult conversations

Nice to Have Skills & Experience

Sales and Customer Hospitality

Call Center Experience

Bachelor's degree

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.