LDG Warranty Manager

Job Description

Job Description

POSITION : Warranty Manager

REPORTS TO : Director of Procurement & Capital Improvement

COMPENSATION : Salary, up to 10% Bonus eligibility

LOCATION : On-Site

SUMMARY

The Warranty Manager position is responsible for managing post-construction and capital improvement warranty claims, and other small projects ensuring compliance with company policies, and enhancing customer satisfaction through effective resolution of warranty issues. The Warranty Manager will develop relationships with construction, asset management, property management and facilities maintenance teams, while acting as a resource for all parties in instances surrounding warranty and property walks. The Warranty Manager will maintain a strong working knowledge of construction and capital improvement warranty components, safety, and industry standards and best practices.

RESPONSIBILITIES (Including but not limited to)

• Managing warranty claims : Oversee and analyze warranty claims, and daily warranty operations, to completion and customer satisfaction.
• Documentation : Monitor project closeout to ensure all documentation is passed on to client by ensuring letters of warranty and specifics for each warranty item are complete and delivered from either construction team or capital improvement vendors.
• Ensuring customer satisfaction : Lead the warranty team to resolve warranty issues
• and ensure customer satisfaction.
• Communicating with customers and suppliers : Communicate warranty policies to subcontractors, construction, asset management, facilities maintenance, suppliers, and stakeholders.
• Establishing performance metrics : Establish and manage warranty and service performance, providing a monthly warranty report.
• Managing projects : Manage multiple ongoing warranty projects in multiple states and be the main point of contact across the new construction portfolio.
• Communication : Communicate quality or efficiency issues or concerns to continuously improve practices and design. Produce regular reports and analyses on warranty claims and performance metrics.
• Managing reporting : Manage and monitor warranty database to maintain accurate records in operational and financial reporting.

QUALIFICATIONS

BENEFITS

WORK CONDITIONS

Physical Space : Climate-controlled, well-lit, and designed for office-based tasks. Open-plan layouts, private office.

Technology : Standard tools include computers, telephones, wi-fi, and office software.

Hours : Standard office hours are Monday–Friday, 8 : 30 or 9 AM to 5 or 6 PM. Flexible work environment

Dress code : Business casual is the norm

PHYSICAL DEMANDS :

While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, crouch, crawl, lift (10 lbs.), and an ability to adjust vision for close vision work. Able to travel up to 25% to vendors, and or community sites. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.