Senior Manager, Client Enrollment & Adoption

Senior Manager, Client Enrollment & Adoption

Entegra is seeking a Senior Manager, Client Enrollment & Adoption to join their team. The Senior Manager, Client Enrollment & Adoption is responsible for ensuring our new clients are successfully enrolled and positioned for early success within Entegra's Independent Business segment. This role bridges the gap between initial setup and long-term engagement, using scalable tools and proactive strategies to drive adoption of Entegra's offerings. It manages the enrollment process, delivers resources to support client activation, and monitors early usage to identify clients needing additional support. You will be responsible for monitoring new client data as well as responding to service cases for internal and external sales sources. The role also supports lifecycle transitions, maintains accurate documentation, and contributes to the development of enrollment playbooks and templates. Ultimately, this position is critical to ensuring a consistent, high-quality experience for new clients and supporting Entegra's transformation to a data-driven, client-centric model. This is a remote position with candidate residing in Eastern or Central time zone!

What You'll Do

• Manage client enrollment process from setup to activation
• Deliver scalable adoption resources (guides, videos, tooltips)
• Monitor early usage and flag clients needing support
• Collaborate with internal teams to improve client journey
• Maintain enrollment documentation and assist with playbooks / templates

What We Offer

What You Bring

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Qualifications & Requirements

Location

US-MD-Gaithersburg | US-DE-WILMINGTON | US-PA-Philadelphia | US-IL-CHICAGO | US-MD-BALTIMORE | US-VA-HENRICO | US-VA-Fredricksburg

Employment Status

Full-Time Exempt