Vice President, Chief Architect

Overview

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. We are looking for a technologist and proven leader that is equally passionate about large scale distributed systems and leveraging architecture as a discipline that can accelerate business scale for a large and growing customer base. You will report to the CTO and play a key role in working across the Engineering and Product organizations to drive alignment on design patterns, standardization and best practices to support the business. If you are technical, creative, future focused, and excited about fostering an environment amongst our teams that helps create avenues for success and learning, then this is a great opportunity for you.

PagerDuty’s Vision for Architecture

We believe sound architecture oriented thinking can help teams produce great products that deliver value and delight our customers. Striving for creative, pragmatic, and high quality enables us to deliver faster to market and maintain our brand promise of reliability.

How You Impact Our Vision

Lead technology strategy that influences across multiple products, teams, and geographies

Driving and promoting reliability engineering strategy and best practices

Lead design reviews to ensure scalable and reliable systems

Stay close to technology with a hands on approach

Be future focused by incorporating corporate strategy, customer needs, industry trends, and technology together

Actively participate across engineering, product and corporate strategy teams that not only result in successful outcomes for our customers but also in operational excellence

Act as coach and mentor to our Staff engineers

Promote a culture of creativity, learning, and collective success resulting in a technology and architecture roadmap that delivers on business outcomes

Bring a pragmatic approach to technology driven decisions and investments

Ability to participate quickly in teams at both architecture design and implementation

Requirements

Demonstrated experience in a similar role and capacity with distributed systems operating in cloud environments

Strong leadership skills that showcases by leading through influence across functional and organization boundaries

Experience in driving architecture throughout a product portfolio across a diverse technology organization

Experience in establishing, driving, standardizing reliability engineering practices

Excellent communications skills to engage with both business and technical audiences

Proven track record of innovative, creative, and results driven outcomes

Extensive experience with architecting and developing large scale distributed systems and developing enterprise level technology roadmaps

Experience with cloud platforms (e.g., AWS, Azure, or GCP)

Experience working with team members across various geographies

Experience in evaluating talent and products in mergers and acquisitions

Hesitant to apply?

We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time – sign up for job alerts ( careers.pagerduty.com / jobalerts )

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities : Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in certain locations.

Location restrictions :

Australia : Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada : Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States : Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values and career page guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact : Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (careers.pagerduty.com / global-benefits).

Your package may include :

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO

Paid parental leave : 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Paid volunteer time off : 20 hours per year

Company-wide hack weeks

Mental wellness programs

• Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty powers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site (careers.pagerduty.com / home) and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy (careers.pagerduty.com / privacy-policy).

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

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