Client Success Manager, HR Services

Client Success Manager, HR Services

DianaHR is reshaping how small and medium-sized businesses manage their HR and people operations. We provide AI-enhanced support to help businesses set up payroll, stay compliant, manage onboarding, and handle employee documentation. Our team combines smart technology with human judgment to give business owners peace of mind.

We're a small, early-stage startup which means the work is fast-paced, dynamic, and constantly evolving. We work hard, move quickly, and value people who can bring structure to ambiguity, stay steady under pressure, and thrive in the unstructured opportunity that comes with building something new.

We're looking for a Client Success Manager to join our growing team. This is a high-impact, client-facing role focused on driving excellent service delivery, managing HR-related workflows, and supporting operational excellence across multiple client accounts.

What You'll Do

As a Client Success Manager, you'll be the primary account manager and trusted partner for a portfolio of clients building lasting relationships while ensuring smooth, compliant people operations.

You will :

• Own client relationships

Act as the day-to-day point of contact for multiple client accounts.

Oversee and execute workflows for :

Payroll registration and setup

Track client deliverables, deadlines, and compliance requirements to keep all accounts running smoothly.

Serve as a pod leader, training and mentoring junior operators.

Who You Are

You don't need to be an HR expert but you do need to be an exceptional operator who can manage multiple client accounts with confidence and clarity. You'll need enough HR know-how to translate client needs into action, route HR tasks effectively, and keep everything running smoothly.

About you :

Bonus points if you have :

Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.

Why Join DianaHR?