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IT Support Specialist

IT Support Specialist

BlizecareWalnut Creek, California, United States
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Kerae Medical is a growing healthcare company dedicated to providing high-quality durable medical equipment (DME) that enhances comfort, mobility, and quality of life.

Responsibilities :

  • Provide technical support for staff (hardware, software, and network troubleshooting).
  • Set up and maintain computers, printers, and secure Wi-Fi networks across multiple offices.
  • Manage user accounts, email systems, and software installations.
  • Ensure HIPAA compliance and maintain data security protocols.
  • Perform regular system updates, data backups, and cybersecurity checks.
  • Support electronic health record (EHR / EMR) systems and assist with integrations.
  • Document IT processes and provide staff training on basic IT practices.
  • Liaise with vendors for software, internet, and security systems.

Qualifications :

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 1 year of IT support experience (preferably in a healthcare environment).
  • Working knowledge of Windows and / or macOS.
  • Experience with EHR / EMR systems, Microsoft 365, and cloud-based tools.
  • Understanding of HIPAA and healthcare data security requirements.
  • Strong troubleshooting, communication, and organizational skills.
  • Ability to work independently and prioritize tasks effectively.

    • Preferred :

  • Experience supporting small or multi-site healthcare practices.
  • Familiarity with remote access, VPN setup, and network security tools.
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    It Support Specialist • Walnut Creek, California, United States