Customer Service Specialist
You are energetic, collaborative, have strong communication and are results driven. You have deep knowledge of the retail market and believe that customer service is crucial to the success of the business. As the Customer Service Specialist you have strong communication, analytical and creative problem-solving skills, as well as the ability to thrive in an entrepreneurial environment.
Order Management
During Sales Campaign
- New client set up in Joor & GVmoda
- Order Entry
- Amendments of orders in JOOR or GV Moda
- Replacements and cancellations after editing and before freezing date
Orders (after Sales Campaign) :
Order confirmations : issuing, checking and forwarding to customersProviding detailed Master data file to customersDownpayment requests & follow up with Credit officeWorking with Data Entry department for : customers' details updating, amendments on orders, sales terms & conditions, discounts, pricing, delivery termsInforming customers about discrepancies and variations on orders and / or terms & conditionsOrder cancellations for production or commercial reasonsManaging Purchase Order referencesProviding PDF / Excel stock list to prepare stock orders and / or swapsStock and / or swap orders entryProviding recommended Retail Price lists to customersFollow up on Special Order references, in cooperation with Sales, Production and Logistic officesCommunications to all customers to confirm any cancellations after delivery window closureShipments
Working with Production to obtain information about allocations and availability of goods, demands, due dates, late deliveries and suppliers' issues, cancellationsChecking customers' allocation priority statusChecking allocations and availabilitiesInsight into the delivery status and prompt forwarding shipping documents to customersHandling discrepancies and / or missing units in cooperation with the Logistic and Finance officeManaging orders for shooting samplesEDI management with customer; including PO trackingProvide UPC & NRF for creation of EDIFollow up on ASN for customer deliveryClaims / Returns / Spare Parts
Evaluating claims with Production / QC divisionInputting return authorizationsKeeping track of the returns and repair process with Production / CQ / Logistic officesRequesting Credit and / or Debit notes to the Finance departmentSpare parts requests to the Production department in chargeSales Back Office
Weekly reports on shipping progress : customer situations, delivery percentage, ordered and invoiced amount, returnsWorking with the Sales team to solve issues relating to customers' requests and feedbackSamples orders handlingStock monitoringMeetings and briefings with customers and Sales team during the sales campaignManaging accounts information in applicable systemsManaging style masters and style rejections in SkypadYou'll Need To Have :
3+ years of relevant experienceAdvanced Microsoft Excel skillsStrong organizational skills and attention to detailStrong analytical skills and the ability to provide analysis related to driving the businessStrong communication skills, both verbal and writtenExperience with JOOR or NuOrder preferredAt Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M / D / F / V
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
Compensation Range : $21.00-$36.00