Customer Service Representative (Banking Services)

Customer Service Representative

SWBC is seeking a talented individual to provide customer service in a fast paced, inbound call center environment for Financial Institutions. They will assist with account inquiries, basic transactions (transferring funds, making loan payments, etc.), online banking assistance, card services, assist with debit card fraud alerts, gathering information for loan applications and any other duties assigned by management.

Why you'll love this role : In this role, you will have the opportunity to interact with callers, provide excellent customer assistance and meet the client expectations by providing requested information and / or a solution to the callers inquiry.

Essential duties include the following :

• Resolves inbound calls regarding routine financial questions, inquiries and / or problems on the status of accounts, suspicious transactions, making transfers, payments, or fraud.
• Responsible for meeting or exceeding quality expectations to ensure customer satisfaction.
• Adheres to schedule, ensuring promptly logged into the system and available for calls.
• Responsible for handling the calls effectively and efficiently, multi-tasking to meet the average handle time expectations of the calls.
• Handles most complex calls with minimal assistance. Helps in and / or refers high-level, complex questions, problems or client complaints to appropriate resources to ensure customer satisfaction.
• Performs other duties / campaigns assigned by management.

Serious candidates will possess the minimum qualifications :

SWBC offers :

Additional Information :

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.