Billing Analyst I

Summary of position :

Primary duties involve data entry, billing customer service calls, collections and resolving billing issues. Maintains confidentiality of billing information while consistently providing excellent customer service to both internal and external clients.

Duties / Responsibilities :

• Provide superbills and itemized statements upon request.
• Answers incoming phone calls directed towards billing department from clients and co-workers.
• Places outbound calls to patients and doctors regarding billing issues, clarifying test / payment information.
• Responsible for contacting customers to collect overdue payments via phone / email. Process credit card payments and add to payment journal.
• Handling of general / basic correspondence for internal / external customer requests via tickets, CRM cases and billing emails.
• Maintain basic knowledge and understanding of billing department lab, financial databases and processes.
• Performs work with a high level of accuracy and professionalism.
• Performs other duties as assigned, including, but not limited to, working on basic or general tasks in other parts of the department, if necessary.

Requirements

Required Skills / Abilities :

Education and Experience :

Physical Requirements :

Salary Description

$21 per hour