Talent.com
Customer Support Team Lead
Customer Support Team LeadVirtualVocations • Salem, Oregon, United States
Customer Support Team Lead

Customer Support Team Lead

VirtualVocations • Salem, Oregon, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Customer Support Team Lead.

Key Responsibilities

Monitor agent performance and maintain quality assurance scores above 90%

Provide coaching based on feedback, metrics, and observations, while handling escalated customer issues

Maintain coaching logs, delegate tasks, and lead team-building activities

Required Qualifications

Over 2 years of coaching experience in a customer service environment

Over 2 years of management experience overseeing a customer service team

Over 2 years of customer service experience in a customer-facing role

Experience in setting and achieving SMART goals

Strong product and process knowledge to effectively train and guide agents

Create a job alert for this search

Lead Customer Support • Salem, Oregon, United States

Related jobs
Team Lead, Sales Part Time

Team Lead, Sales Part Time

Crocs • Woodburn, OR, US
Part-time
As a Sales Team Lead you will play a pivotal role in providing valuable experiences and world class service to our consumers every day. In this position, you will be responsible for overseeing all o...Show more
Last updated: 30+ days ago • Promoted
Shift Lead

Shift Lead

Walgreens • Gladstone, OR, US
Full-time
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
Last updated: 30+ days ago • Promoted
Remote Technical Support Representative

Remote Technical Support Representative

TradeJobsWorkforce • 97322 Albany, OR, US
Remote
Full-time
As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via pho...Show more
Last updated: 30+ days ago • Promoted
Remote Customer Support Representative

Remote Customer Support Representative

TradeJobsWorkforce • 97322 Albany, OR, US
Remote
Full-time
As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phon...Show more
Last updated: 30+ days ago • Promoted
AE - Store Team Leader (Store Manager)

AE - Store Team Leader (Store Manager)

American Eagle Outfitters • Woodburn, OR, US
Full-time
Focus on the core content of the job post, removing any extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.Show more
Last updated: 25 days ago • Promoted
Tech Support - Earn Up to $37 / hr

Tech Support - Earn Up to $37 / hr

TradeJobsWorkforce • 97338 Dallas, OR, US
Full-time
We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show more
Last updated: 30+ days ago • Promoted
Remote Support Specialist

Remote Support Specialist

TradeJobsWorkforce • 97322 Albany, OR, US
Remote
Full-time
As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and ...Show more
Last updated: 30+ days ago • Promoted
Retail Part Time Team Lead

Retail Part Time Team Lead

Office Depot • Corvallis, OR, US
Part-time
Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing products, technology, services, furniture, and print offerings. The Retail Team Lead will quickly build...Show more
Last updated: 30+ days ago • Promoted
Manager Customer Production Support

Manager Customer Production Support

Surescripts • Beaverton, OR, United States
Full-time
We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between provid...Show more
Last updated: 7 days ago • Promoted
Remote Customer Support Manager

Remote Customer Support Manager

American Income Life AO • Beaverton, OR, US
Remote
Full-time
Quick Apply
APPLICANT MUST RESIDE IN THE U.TO BE CONSIDERED FOR THIS POSITION, ALL OTHER APPLICANTS WILL BE IMMEDIATELY DISQUALIFIED • Are you ready to join the forefront of AO’s unparalleled growth in th...Show more
Last updated: 30+ days ago
Client & Product Support II : Trus Team, Retirement Services

Client & Product Support II : Trus Team, Retirement Services

Automatic Data Processing • Salem, OR, US
Full-time
ADP Trust Client & Product Support Analyst.This is a hybrid role with three days in the office.ADP is hiring a Trust Client & Product Support Analyst. We strive for every interaction to be driven by...Show more
Last updated: 19 days ago • Promoted
Sales Rep (Work from home) - urgent hire!

Sales Rep (Work from home) - urgent hire!

Altig / AO Globe Life • Molalla, Oregon
Remote
Full-time
If you’re passionate about making a difference and want to turn that passion into a fulfilling career, we want to hear from you. A Sales Representative plays a crucial role in driving business...Show more
Last updated: 21 days ago • Promoted
PayPal Customer Support Specialist

PayPal Customer Support Specialist

TradeJobsWorkforce • 97338 Dallas, OR, US
Full-time
Now hiring an experienced PayPal Customer Support Specialist to perform daily responsibilities with dedication.Ensure compliance with company and safety standards. Work with your team to maintain ef...Show more
Last updated: 30+ days ago • Promoted
Technical Support Specialist

Technical Support Specialist

Manpower • Salem, OR, US
Full-time
Customer Service Representative.We are seeking a Customer Service Representative to join our team as the frontline connection between our company and our customers. This role plays a vital part in p...Show more
Last updated: 30+ days ago • Promoted
Manager Customer Support

Manager Customer Support

Surescripts • Beaverton, OR, United States
Full-time
We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between provid...Show more
Last updated: 7 days ago • Promoted
Remote Customer Support

Remote Customer Support

TradeJobsWorkforce • 97322 Albany, OR, US
Remote
Full-time
Help us succeed as our next Remote Customer Support to manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, and respond pro...Show more
Last updated: 30+ days ago • Promoted
Work From Home - Client Support Manager

Work From Home - Client Support Manager

AO Garcia Agency • Beaverton, Oregon, United States, 97005
Remote
Full-time
Step into our legacy of serving working class families since 1951, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and ...Show more
Last updated: 30+ days ago
Technical Support

Technical Support

TradeJobsWorkforce • 97322 Albany, OR, US
Full-time
We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show more
Last updated: 30+ days ago • Promoted
Remote Sales Representative - 76K avg 1st year

Remote Sales Representative - 76K avg 1st year

Altig / AO Globe Life • Stayton, Oregon
Remote
Full-time
If you’re passionate about making a difference and want to turn that passion into a fulfilling career, we want to hear from you. A Sales Representative plays a crucial role in driving business...Show more
Last updated: 21 days ago • Promoted
Service Coordinator -Developmental Disabilities

Service Coordinator -Developmental Disabilities

Yamhill County Health & Human Services • McMinnville, OR, United States
Full-time
PLEASE NOTE : Salary is dependent on experience.Yamhill County typically hires between steps 1-4.Yamhill County has one regular full-time position for a Services Coordinator in our Intellectual and ...Show more
Last updated: 13 days ago • Promoted