Senior IT Support Analyst

A company is looking for a Senior End User Computing Analyst.

Key Responsibilities

Provide IT support services for desktop / laptop hardware, software, peripherals, and business applications

Process technical support incidents and requests through ServiceNow and JIRA, maintaining service level agreements

Assist with maintenance and configuration of end user business applications and participate in project work

Required Qualifications

3-5 years of technical support experience preferred

Strong working knowledge of MS Office Suites, Windows OS, and Mac OSX

Familiarity with MDM solutions and identity / access management

Knowledge of networking fundamentals and ITIL practices

Ability to troubleshoot software and hardware related issues