Advanced Practice Manager - Otolaryngology

Vanderbilt University Medical Center

Located in Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Department of Otolaryngology

The Department of Otolaryngology is seeking a dynamic and driven leader to manage its growing team of Advanced Practice Providers (APPs). This high-impact role oversees a talented group of approximately 18 Nurse Practitioners and Physician Assistants who deliver exceptional care to both pediatric and adult patients across Middle Tennessee. As Manager, you'll play a pivotal role in optimizing clinical operationsdriving performance metrics such as patient volume, schedule utilization, and lead timeswhile helping shape the strategic direction of a rapidly expanding department.

Vanderbilt Otolaryngology-Head & Neck Surgery

Vanderbilt Otolaryngology-Head & Neck Surgery (O-HNS) offers collaborative ear, nose, and throat care in a comfortable community setting. Our team works closely with other specialists across Vanderbilt Health to help manage a patients care, including allergists, gastroenterologists, neurologists, pulmonologists, or audiologists. Vanderbilt Otolaryngology-Head & Neck Surgery offers convenient in-office procedures for several issues, including balloon sinuplasty.

Patient Care Excellence

Similar to a private ENT practice, Vanderbilt Otolaryngology-Head & Neck Surgery offers patients quick, comprehensive attention to a variety of ear, nose, and throat issues. Collaboration is a distinguishing characteristic of our practice. Patients have access to specialists within other Vanderbilt Otolaryngology-Head & Neck Surgery groups, as well as to the diagnostic testing, clinical trials, and the latest research and treatment options available at Vanderbilt.

Position Shift

This is a unique hybrid position offering the best of both worlds : approximately 2.5 days per week in clinic providing direct patient care, and 2.5 days dedicated to leadership and operational excellence. You'll have the opportunity to mentor and guide a team of experienced, independent APPs, collaborate with departmental and executive leadership, and influence decisions that directly impact patient outcomes and provider success.

Preferred Qualifications :

Ideal candidates will bring prior clinical experience in Otolaryngology, a passion for team leadership, and a track record of operational insight. If you are ready to lead with purpose, grow with a thriving department, and make a lasting impactthis is your opportunity.

Key Responsibilities :

Demonstrates experience and effectiveness as a practicing clinician.

Monitors performance of the Advanced Practice Team and ensures alignment with institutional guidance and departmental priorities.

Adjusts plans in response to operational needs and communicates changes to the Advance Practice Team.

Works with departmental leaders to track quality and performance metrics and address gaps.

The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities :

Leadership : Motivates and inspires others to perform at a high level. Puts aside personal needs and considerations for the good of the team. Communicates in a positive and constructive way, demonstrating an enthusiasm for team and unit goals. Takes appropriate risks, showing and accepting personal accountability for actions and decisions. Gets others to share challenges and perform as a valuable member of the team and unit.

Business Results : Develops and implements appropriate measures for attaining well-defined business results and tracks progress in meeting goals and objectives. Continuously demonstrates a strong focus on multiple priorities in spite of pressures from competition, budgets, and time. Demonstrates the ability to actually work on and improve a current business process, product or service.

People Management : Successfully resolves conflicts and disciplinary problems. Provides counseling and career development planning to subordinates. Constructively gives timely positive and negative feedback, confronting individual performance problems in a professional and sensitive manner. Aware of the values, abilities and needs of others. Demonstrates the ability to create a positive work climate, establishing a feeling of partnership and empowering others. Has set, coached and assessed the assignment objectives of subordinates. Practices and rewards behaviors supportive of company values.

Our Nursing Philosophy :

We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center's mission of quality in patient care, education, and research. We believe nursing is an applied art and science focused on helping people, families, and communities reach excellent health and well-being. As a Vanderbilt University Medical Center employee, you make a difference to our patients and their families by bringing compassion and care to those in need of hope and healing.

Core Accountabilities :

• Organizational Impact : Directs activities to achieve operational plans with some near term effect on results of the department / area.
• Problem Solving / Complexity of work : Identifies issues, gathers facts to resolve technical and operational problems.
• Breadth of Knowledge : Applies in-depth knowledge and skills of a professional / technical area and basic management knowledge to manage the work of the team.
• Team Interaction : Leads a complex department with a focus on implementation. Typically executes on a short to medium term strategies.

Core Capabilities :

Supporting Colleagues : Develops Self and Others : Invests time, energy, and enthusiasm in developing self / others to help improve performance e and gain knowledge in new areas.

Builds and Maintains Relationships : Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.

Communicates Effectively : Recognizes group interactions and modifies ones own communication style to suit different situations and audiences.

Delivering Excellent Services : Serves Others with Compassion : Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.

Solves Complex Problems : Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.

Offers Meaningful Advice and Support : Provides ongoing support and coaching in a constructive manner to increase employees effectiveness.

Ensuring High Quality : Performs Excellent Work : Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.

Ensures Continuous Improvement : Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.

Fulfills Safety and Regulatory Requirements : Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

Managing Resources Effectively : Demonstrates Accountability : Demonstrates a sense of ownership, focusing on and driving critical issues to closure.

Stewards Organizational Resources : Applies understanding of the departmental work to effectively manage resources for a department / area.

Makes Data Driven Decisions : Demonstrates strong understanding of the information or data to identify and elevate opportunities.

Fosters Innovation : Generates New Ideas : Proactively identifies new ideas / opportunities from multiple sources or methods to improve processes beyond conventional approaches.

Applies Technology : Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.

Adapts to Change : Views difficult situations and / or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications :

Responsibilities :

Certifications : LIC-Licensed Nurse Practitioner - Tennessee, LIC-Physician's Assistant Certified - Tennessee

Work Experience : Relevant Work Experience

Experience Level : 5 years

Education : Master's

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE / Vets / Disabled.