Help Desk Technician

Overview

Tuknik Government Services, a Koniag Government Services company, is seeking a Customer Service Representative to support TGS and our government customer in Baltimore, MD. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Responsibilities

• The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction / incident documentation of reported problems utilizing ServiceNow. Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
• Document and provide problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.
• Dispatch vendor hardware maintenance requests, following priority levels as defined in the SOP and the Call Center Hardware Dispatch Guide.
• Utilize Skype / Teams systems within the Call Center to communicate real-time events to management and customers as required.

The Contractor Shall

Requirements

Education

Security

Equal Employment Opportunity

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender identity, national origin or ancestry, age, disability, citizenship, military / veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. If you require an accommodation to navigate or apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377.

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