Hospitality Manager

About LAZ Hospitality

The LAZ Hospitality team is a specialized division within LAZ Parking focused on growth through operational and financial excellence. We partner with hotels nationwide and pride ourselves on building strong relationships through training, human connection, and career development for our employees and partners.

Summary

The Hospitality Manager will provide full oversight of the financial, operational, safety, and service performance of assigned hotel(s).

Key Responsibilities:

Operations & Leadership

• Lead daily hotel parking operations to ensure safety, service excellence, and operational efficiency.
• Manage, schedule, train, and direct Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Conduct or oversee daily client and internal stand-up (pre-shift) meetings.
• Implement and enforce all safety initiatives and address concerns promptly.
• Ensure service and safety standards align with client expectations.

People Development

• Develop and coach team members to achieve annual and ongoing performance goals while modeling LAZ Parking’s culture.
• Identify and develop high-potential employees to support organizational growth.
• Participate in interviewing, hiring, onboarding, and employee engagement.
• Address employee conflict resolution and performance issues effectively.

Financial & Business Performance

• Drive revenue growth while controlling labor and operational expenses.
• Manage payroll processes, time approvals, wage and hour compliance.
• Ensure accurate daily data entry and compliance with audit standards.
• Oversee claims management, safety training, investigations, and reporting.
• Prepare and review daily, weekly, monthly, and annual operational and financial reports.
• Develop budgets and conduct monthly profit and loss reviews.
• Monitor and analyze market rate structures to support revenue optimization.

Qualifications

Education

• Bachelor’s degree or equivalent work experience preferred.

Experience

• Minimum of 4 years of management experience.
• Hospitality experience (parking, hotels, restaurants, or similar) is REQUIRED.
• Valid driver’s license (minimum 2 years).
• Experience in fast-paced, customer-focused environments.
• Proficiency in Microsoft Office.

Skills & Competencies

• Strong leadership, communication, and interpersonal skills.
• Customer-focused mindset with a commitment to service excellence.
• Proven ability to manage conflict and lead teams through challenges.
• Continuous improvement and problem-solving orientation.
• Demonstrates urgency, accountability, and strong time management

Benefits of joining LAZ!

• Growth Opportunities
• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately.

Additional Benefits:

The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees, whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.