Account Manager

Account Manager

Summary / Purpose of the Position :

The Account Manager develops new business, stimulates sales growth of existing and new accounts, manages all region leads, and on-boards new customers and sells the entire range of products and services. This role is responsible for driving profitable sales growth through the retention and expansion of revenue at current customers and acquiring new customers within their defined territory geography. The Account Managers are expected to build, identify, and implement strategies that enable growth, as well as provide value, solutions, and technical support for their customers.

Essential Duties, Functions and / or Responsibilities :

Responsible for qualifying new sales leads

Responsible for relationship building within contact base and providing professional representation of the Company's brands.

Ensures customer growth by partnering to help drive proactive solutions to meet the customer's needs and requirements

Effectively demonstrates products to customers

Coordinates order management activities : order entry, contract review, on-time delivery performance, inventory maintenance, special handling requirements, product specification maintenance, returns, and any other customer-related activities in support of customer requirements

Engages in Re-Activation campaigns within a given region focused on re-engaging dormant accounts

Collaborates with internal and external resources when identifying emerging customer needs, cost savings opportunities, competitive threats, and revenue enhancement opportunities

Develops and monitors sales plan to achieve annualized account-level goals

Apply a continued education on our product offering to the customer experience, and work to become a prime resource through technical value and problem solving

Call on vendor partners as necessary to enhance solution selling capacity

Must operate effectively in a team selling environment

Maintain, turn, and update a growing and robust opportunity funnel for the fully assigned territory

Works strategically to understand industry trends affecting their customers and identify strategic initiates to relate trends to customer opportunities. Develops compelling vision and communicates this vision to support strategic initiatives for assigned customers.

Establishes good relationships with customers and teams (internal staff and external partners); relates well to people at all levels; builds wide and effective networks and contacts

Focuses on customer needs and satisfaction; resolves customer issues quickly and accurately; consistently achieves project goals

Continually develops and expands products and technical knowledge in support of customer base

Performs timely follow- up on quotes and inquiries

Monitor key performance indicators to identify gaps in customer profitability or service levels and proactively work with cross-functional resources (operations, procurement, quality, finance, sales, etc.) to resolve

Schedules in-person visits with selected customers as needed

Records / maintains all customer-related and sales activity information in CRM system to enable 360- degree view of customer

Indirectly responsible for product quality

Other duties as assigned

Qualifications

Education and / or Work Experience Requirements :

Bachelor's degree in Industrial Distribution, Supply Chain Management, Marketing, or Business Administration preferred

2+ years of industrial sales experience preferred

2 years of electronics distribution experience preferred

Familiarity with CRM

Sales Pipeline / funnel management, a plus

TestEquity LLC is an Equal Opportunity Employer