Operations Support Analyst

h / care was born in 2018 with a serendipitous meeting between two visionary healthcare entrepreneurs as they waited for their elevator in Birmingham, Alabama. United by a shared passion for transforming post-acute care, they spent thousands of hours visiting agencies, listening to caregivers, and gathering feedback from residents and their families. This journey culminated in the founding of h / care in 2023—a company built on a foundation of high touch, high tech, and unwavering trust, dedicated to delivering exceptional care and experiences for both our internal and external customers.

The Impact You Will Have

At h / care, we believe every patient deserves compassionate, high-quality care in the comfort of their home. As an Operations Support Analyst, you'll be at the core of our operational excellence, ensuring that our day-to-day business functions run smoothly and efficiently in support of delivering exceptional care.

Your mission : streamline office operations, support clinicians and leadership teams, and maintain compliance with healthcare regulations. You'll oversee administrative processes, manage patient and billing records, and foster an environment where our team can focus on what matters most—patient care.

Through your leadership and attention to detail, you'll play a pivotal role in enabling h / care to provide life-changing care for patients, support for their families, and stability for our staff. If you're a proactive and organized professional who thrives on making an impact behind the scenes, we'd love to have you on our team.

Key Responsibilities

Streamlining Office Operations

• Assist with day-to-day administrative functions, including patient intake, billing, accounts receivable, and payroll processing, to ensure smooth and efficient business operations.
• Support implementation and maintain standardized processes and workflows that support compliance, reduce errors, and enhance operational efficiency.
• Organize and manage the administrative functions required for the Remote Monitoring Program

Ensure Compliance and Accuracy

Driving Operational Excellence

Assist with the tracking, analysis, and reporting of key performance indicators (KPIs) such as billing turnaround time, employee productivity, and patient satisfaction to inform decision-making and drive continuous improvement.

Partner with the Operations Support Manager to identify operational initiatives that align with h / care's strategic goals and growth plans.

Financial Stewardship

Play a Critical Role of a High-Performing Team

Focusing on Patient-Centric Impact

A Typical Day

Regularly monitor key operational metrics, such as billing turnaround times, accounts receivable status, and update daily dashboard. Prioritize actions to ensure efficient and compliant workflows.

Compliance and Documentation Management : Assist with assuring that patient and billing records are accurate and comply with regulatory standards. Address discrepancies, update systems, and prepare for audits or reporting requirements.

Process Improvement and Problem-Solving : Help identify opportunities to streamline workflows and resolve operational challenges. Implement improvements that enhance efficiency, reduce errors, and support high-quality care delivery.

Team Development : Provide mentorship and training to office staff, fostering a collaborative culture and encouraging professional growth. Offer feedback and support to enhance individual and team performance.

Project Execution and Reporting : Work on strategic projects, such as implementing new technology or preparing budgets. Create data-driven reports to support decision-making and propose operational improvements.

Reflection and Forward Planning : Assess completed tasks and progress toward goals. Outline priorities for upcoming projects and prepare resources to address ongoing operational needs.

Your Expertise

Education :

Bachelor's degree in Marketing, Business Administration, Healthcare Administration, or related field.

Healthcare Operations Knowledge : Deep understanding of the home health and hospice industry, including regulatory requirements, Medicare / Medicaid compliance, and best practices for operational efficiency.

Proven Administrative Leadership : Demonstrated ability to oversee and optimize administrative processes such as billing, accounts receivable, payroll, and patient intake to ensure seamless operations.

Compliance and Quality Assurance : Strong knowledge of federal, state, and local regulations governing home health and hospice services, with a track record of ensuring operational compliance and readiness for audits.

Problem-Solving Skills : Proactive approach to identifying operational challenges, analyzing root causes, and implementing effective, scalable solutions.

Data-Driven Decision-Making : Ability to track, interpret, and act on operational metrics to improve processes, increase efficiency, and enhance patient care.

Team Leadership : Proven success in mentoring and managing administrative staff, fostering a culture of accountability, professional growth, and collaboration.

Communication and Collaboration : Exceptional interpersonal skills to work closely with clinical teams, leadership, and external stakeholders, ensuring alignment and shared success.

Technological Proficiency : Familiarity with healthcare technology platforms, including EMRs and administrative tools, to drive efficiency and support compliance efforts.

Financial Acumen : Experience with budgeting, financial planning, and revenue cycle management to support operational goals and resource allocation.

Attention to Detail : Meticulous approach to managing processes, maintaining accurate records, and ensuring high levels of precision across all administrative functions.

Your Work Environment

Location :

Based out of our Cleveland office.

Pace

A dynamic, sales-driven environment focused on building relationships, achieving growth targets, and expanding market share.

Challenges :

Anticipate navigating a competitive healthcare landscape, addressing client needs, and adapting to changes in industry regulations and local market trends.

How Success Will Be Measured

Ensuring smooth and efficient administrative processes, including accurate billing, timely accounts receivable collections, and seamless patient intake workflows.

Compliance : Maintaining 100% adherence to federal, state, and local regulatory requirements, with successful audits and zero compliance violations.

Process Optimization : Identifying and implementing improvements that increase efficiency, reduce errors, and enhance the patient and employee experience.

Team Performance : Building and leading a high-functioning administrative team that is well-trained, engaged, and aligned with h / care's mission and goals.

Data Utilization : Using operational metrics and analytics to inform decision-making, drive continuous improvement, and identify opportunities for growth.

Financial Stewardship : Achieving operational cost-effectiveness while supporting revenue growth, staying within budgets, and meeting financial targets.

Collaboration : Strengthening cross-functional collaboration with clinical and leadership teams to align operations with overall organizational goals.

Technology Integration : Successfully adopting and leveraging technology platforms to streamline operations, support compliance, and improve care delivery.