Salesforce Administrator

Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights.

This Salesforce Administrator position is responsible for maintaining and expanding Samba TV's Salesforce instance. Candidates will be responsible for scoping and solving internal operational deficiencies by implementing SFDC solutions across our Global go-to-market teams. Communication and documentation are vital in succeeding in this role, as it is an internal-facing position that interacts with people at all levels and across all functions.

Responsibilities

• Collaborate with Go-to-Market Leaders to understand the needs of the business and devise Salesforce solutions to ease the operations of Sales and Customer Support Teams
• Keep up to date with new SFDC features and releases to use all tools at our disposal and optimize builds
• Work on more complex system customizations and special projects as identified by management
• Resolving tickets and troubleshooting issues
• Providing responsive support to maintain user satisfaction
• Managing critical user lifecycle processes, including onboarding / offboarding and team structure changes
• Managing roles, profiles, permissions, and public groups
• Implementing changes such as Flows, fields, dashboards, and page layouts
• Testing and deploying updates to improve functionality
• Developing training materials and rolling out new processes
• Conducting sessions to improve platform adoption
• Performing data loads and ensuring data accuracy and reliability
• Supporting larger Salesforce projects, such as integrations and automation
• Enhancing platform capabilities by refining processes and supporting new initiatives
• Managing internal / external Salesforce resources

Requirements

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$120,000 - $130,000 a year

Samba TV expects to offer a base salary between $120,000 - $130,000 per year for roles to be performed in New York or California; actual base salary offered will depend on various factors, including but not limited to, location, experience, and performance. Base salary is just one component of Samba TV's total compensation package for employees. Other rewards may include bonuses, short-term incentives, and long-term incentives. In addition, Samba provides health insurance, wellness offerings, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO), and other employee benefits.

Samba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.

Samba TV may collect personal information directly from you, as a job applicant, Samba TV may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy For residents of the EU , Samba Inc. is the data controller.