Relationship Banker I (Nashville Area Branches)

Relationship Banker I

At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end to end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility. Regions' mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who has strong communication skills and the ability to provide personalized customer service.

Primary responsibilities include : providing a consistent optimal customer experience on the cash line while handling customers' transactional needs, answering customer inquiries regarding products and services and fulfilling basic servicing requests, developing relationships with customers, educating customers on standard consumer products and digital solutions, assisting branch and fellow team members with basic tasks to aid in customer problem resolution, referring customers to an internal team of experts when more complex financial goals and needs are recognized, following all bank processes and procedures and adhering to applicable laws and regulations, and achieving branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions' solutions.

This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.

Requirements include a high school diploma or GED, ability to work Saturdays as needed, ability to handle cash and process cash transactions, ability to communicate in person, on the phone, and through electronic channels, ability to use a computer on a frequent basis, including typing and sustained attention to a monitor, ability to walk and stand for extended periods of time, and ability to lift up to twenty (20) pounds.

Preferences include one (1) year of banking, cash-handling, and / or customer service experience.

Skills and competencies include the ability to adhere to policies, procedures, and guidelines, ability to assist customers with digital banking offerings, ability to handle multiple priorities simultaneously, ability to oversee large sums of cash, and strong customer focus and relationship-building skills.

Opportunities at multiple branches in the Nashville market. This position is full time.

Compensation details include a job range target of minimum $39,221.63 USD and median $44,700.00 USD. This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Regions offers a benefits package that includes paid vacation / sick time, 401K with company match, medical, dental and vision benefits, disability benefits, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, and associate volunteer program.

Location details include Hickory Hollow Parkway, Antioch, Tennessee. Equal opportunity employer / including disabled / veterans.