Talent.com
Guest Service Supervisor
Guest Service SupervisorGlobal Partners • Waltham, MA, US
Guest Service Supervisor

Guest Service Supervisor

Global Partners • Waltham, MA, US
4 days ago
Job type
  • Full-time
Job description

Guest Service Supervisor (GSS)

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks. For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner's integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of "Energy" You Bring

  • You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
  • You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
  • You are confident and make eye contact with guests.
  • You have superior relationship building skills and can establish a connection with guests and associates.
  • You are trustworthy and responsible.
  • You are detailed oriented and have excellent organizational skills.
  • You defuse issues by utilizing problem solving techniques.
  • You are a proven self-starter with demonstrated ability to make decisions.
  • You direct others and prioritize tasks.

"Gauges" of Responsibility

  • Supervise employees making sure they are performing all the job duties implemented by management.
  • Coaching employees by giving them constructive feedback to help perform certain tasks.
  • Greet guests and provide an enjoyable shopping experience for everyone.
  • Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
  • Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
  • Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc).
  • Ensure the 24 / 7 execution of all guest service programs and processes.
  • Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
  • Always replenishes products to ensure in-stock conditions.
  • Address inquiries and complaints from guests.
  • Check in external and internal vendors per established guidelines.
  • "Fuel" for You

  • Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
  • Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
  • The Road Ahead We offer 401k and a match component!
  • Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
  • The GPS of our Interview Process

  • First thing first, if you're interested in the role, please apply.
  • The hiring manager will review your resume. If your experience would lend to this opportunity a recruiter or manager will contact you.
  • We conduct either in person or "in person" zoom interviews and provide additional interview information needed at that time.
  • Qualification

  • Must be available to work flexible hours that may include day, nights, weekends and or holidays.
  • Must be efficient and organized.
  • Must be at least 18 years of age to be considered for position.
  • Must have reliable transportation and a valid driver's license.
  • Ability to freely access all areas of the store including selling floor, stock area, and register area.
  • Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
  • Work in intermittent temperatures (i.e. cooler, outside, etc.)
  • Education

  • High School Diploma or GED
  • Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.

    Disclaimer : At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know : In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

    Create a job alert for this search

    Guest Service Supervisor • Waltham, MA, US

    Related jobs
    Supervisor

    Supervisor

    American Multi-Cinema, Inc. • Framingham, MA, United States
    Full-time
    As a Supervisor at AMC, you help direct the daily performance of the theatre crew and ensure everything runs smoothly behind the scenes and in front of our guests. You lead with energy, communicate ...Show more
    Last updated: 30+ days ago • Promoted
    Housekeeping Supervisor, The Sheraton

    Housekeeping Supervisor, The Sheraton

    Delaware North • Nashua, NH, US
    Full-time +1
    Delaware North Gaming is seeking a full-time Housekeeping Supervisor to join our team at The Sheraton in Nashua, New Hampshire. As a Housekeeping Supervisor, you will supervise housekeeping tea...Show more
    Last updated: 4 days ago • Promoted
    Manager of Guest Experience

    Manager of Guest Experience

    VirtualVocations • Lowell, Massachusetts, United States
    Full-time
    A company is looking for a Manager, Member & Guest Experience to lead the Experience Strategy Team and enhance customer engagement and satisfaction. Key Responsibilities Lead and execute customer ...Show more
    Last updated: 4 days ago • Promoted
    Kitchen Supervisor, Gate City Casino

    Kitchen Supervisor, Gate City Casino

    Delaware North • Nashua, NH, US
    Full-time +1
    Delaware North Gaming is hiring a full-time Kitchen Supervisor to join our team at Gate City Casino in Nashua, New Hampshire. As a Kitchen Supervisor, you will be responsible for ensuring the d...Show more
    Last updated: 5 days ago • Promoted
    Concessions Supervisor, TD Garden

    Concessions Supervisor, TD Garden

    Delaware North • Boston, MA, US
    Full-time +1
    Delaware North Sportservice is hiring part-time Concessions Supervisors to join our team at TD Garden in Boston, Massachusetts. As a Concessions Supervisor, you will be responsible for leading team ...Show more
    Last updated: 5 days ago • Promoted
    Guest Services Rep Part Time-104020

    Guest Services Rep Part Time-104020

    Extended Stay America • Westborough, MA, United States
    Part-time
    GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checkin...Show more
    Last updated: 30+ days ago • Promoted
    Restaurant Supervisor, Patina Group

    Restaurant Supervisor, Patina Group

    Delaware North • Boston, MA, US
    Full-time +1
    Delaware North's Patina Group is hiring full-time and part-time Restaurant Supervisors to join our team in Boston, Massachusetts. As a Food and Beverage Supervisor, you will be responsible for e...Show more
    Last updated: 5 days ago • Promoted
    Customer Experience Supervisor

    Customer Experience Supervisor

    VirtualVocations • Lowell, Massachusetts, United States
    Full-time
    A company is looking for a Customer Experience Supervisor.Key Responsibilities Supervise and provide direction to Customer Care Center agents, monitoring productivity and service levels Conduct ...Show more
    Last updated: 30+ days ago • Promoted
    Premium Club Culinary Supervisor, TD Garden

    Premium Club Culinary Supervisor, TD Garden

    Delaware North • Boston, MA, US
    Full-time +1
    Delaware North Sportservice is hiring a part-time Culinary Supervisor to join our team at TD Garden in Boston, Massachusetts. Our ideal Culinary Supervisor is an experienced Cook who enjoys working ...Show more
    Last updated: 5 days ago • Promoted
    Guest Service Agent

    Guest Service Agent

    Beacon Hill • Cambridge, MA, US
    Part-time
    A leading global real estate and facilities management firm is seeking a Part-Time Guest Service Agent to support a high-profile client at their Cambridge, MA location. This onsite role runs Monday ...Show more
    Last updated: 3 days ago • Promoted
    Guest Service Supervisor

    Guest Service Supervisor

    Global Partners • Westborough, MA, United States
    Full-time
    We are looking to add a Guest Service Supervisor (GSS) to our family.Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks.We...Show more
    Last updated: 30+ days ago • Promoted
    Supervisor, Boston Hub Food Hall

    Supervisor, Boston Hub Food Hall

    Delaware North • Boston, MA, US
    Full-time +1
    Delaware North's Patina Group is hiring a part-time Supervisor to join our team at Boston Hub Food Hall in Boston, Massachusetts. As a Supervisor, you will be responsible for leading team member...Show more
    Last updated: 30+ days ago • Promoted
    Concessions Culinary Supervisor, TD Garden

    Concessions Culinary Supervisor, TD Garden

    Delaware North • Boston, MA, US
    Full-time +1
    Delaware North Sportservice is hiring part-time Concessions Culinary Supervisors to join our team at TD Garden in Boston, Massachusetts. Our ideal Culinary Supervisor is an experienced Cook who enjo...Show more
    Last updated: 5 days ago • Promoted
    Maintenance Supervisor

    Maintenance Supervisor

    Fairfield Residential • Milford, MA, United States
    Full-time
    Our On-Call Maintenance Associates can benefit from a 40% apartment allowance if living on-site at the property for which they work. At Fairfield, we are proud to be a leader in the multifamily hous...Show more
    Last updated: 23 days ago • Promoted
    Sales Service Supervisor

    Sales Service Supervisor

    Nucor Corporation • Pawtucket, RI, US
    Full-time
    Nucor is North America's largest recycler and most diversified steel and steel products company.Since 1969, we've led the industry in developing innovative technologies for recycling scrap into hig...Show more
    Last updated: 19 days ago • Promoted
    Client Service Supervisor

    Client Service Supervisor

    VirtualVocations • Lowell, Massachusetts, United States
    Full-time
    A company is looking for a Client Service Supervisor.Key Responsibilities Develop and monitor care plans, ensuring quality care for clients Assign homecare aides based on client needs and provid...Show more
    Last updated: 3 days ago • Promoted
    Rafters Club Supervisor, TD Garden

    Rafters Club Supervisor, TD Garden

    Delaware North • Boston, MA, US
    Full-time +1
    Delaware North Sportservice is hiring part-time Food and Beverage Supervisors to join our team at TD Garden in Boston, Massachusetts. As a Food and Beverage Supervisor, you will be responsible for e...Show more
    Last updated: 5 days ago • Promoted
    Level 6 Bar and Lounge Supervisor, TD Garden

    Level 6 Bar and Lounge Supervisor, TD Garden

    Delaware North • Boston, MA, US
    Full-time +1
    Delaware North Sportservice is hiring a part-time Lounge Supervisor to join our team at TD Garden in Boston, Massachusetts. As a Lounge Supervisor, you will be responsible for ensuring the high...Show more
    Last updated: 3 days ago • Promoted