Job Summary:
We are seeking a customer-focused and technically minded professional to join our team as a Technical Customer Support Specialist. In this role, you will be the go-to resource for providing knowledgeable, solution-oriented support to customers across our full range of SignComp product lines, including EconoComp, Standard, Commercial, and Architectural systems.
Provide expert technical support and product guidance to customers, helping them understand and effectively utilize SignComp’s framing systems.
Assist customers in selecting the most suitable framing solutions for their specific project needs, clearly communicating functionality and benefits.
Troubleshoot and resolve product-related issues, including installation challenges and maintenance concerns, in a professional and timely manner.
Manage post-shipment inquiries such as product returns, damage claims, and technical assistance, while maintaining a high level of empathy and professionalism.
Collaborate closely with sales and technical teams to address customer feedback, ensure satisfaction, and improve the customer experience.
Accurately document all customer interactions, issues, and resolutions within the CRM system for seamless communication and tracking.
Stay current on product updates, enhancements, and industry trends to offer valuable insights and support to both customers and internal teams.
Strong communication and problem-solving skills
Technical aptitude and ability to learn and explain complex product features
Experience in customer service or technical support preferred
Familiarity with CRM systems and data entry
Team-oriented mindset with a proactive approach to customer care
This role is ideal for someone who thrives on helping others, enjoys solving problems, and takes pride in delivering a top-tier customer experience.
You should be proficient in:
Customer Service Representative • Wyoming, MI, US
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