Service Lane Manager
Job Description
Job Description
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction.
Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually.
We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
What we offer :
- Medical, Dental, Vision Insurance
- 401k
- Paid Vacations
- Holiday lunches / grill outs
Responsibilities - Service Lane Manager :
- Train, motivate, manage and monitor performance of service department staff
- Provide technical assistance to employees as needed
- Quality check completed jobs
- Ensure shop equipment is properly maintained and repaired
- Monitor and improve customer satisfaction
- Ensure customer complaints, etc. are dealt with fairly and quickly
- Forecast goals and objectives to generate revenue
- Assist in preparing annual service department operating budget.
- Ensure service department employees follow safety policies
Qualifications / Requirements - Service Lane Manager :
- Advisor / Manager experience is required
- At least 3 years of experience is preferred
- Excellent communication, leadership and customer service skills.
- A positive attitude, good work ethic and top problem-solving skills
- Ability to operate the department at a profit according to dealership guidelines.
- Valid driver's license and good driving record
- High school diploma or equivalent
- Applicants must pass pre-employment testing to include background checks, MVR, and drug screen.
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