Technical Support Speciailist

We are seeking a hands-on IT Support Technician to join our growing support team. This role will focus primarily on providing direct on-site support to approximately 100 Village Hall users while also contributing to broader support for 600 users across the organization. The ideal candidate is detail-oriented, customer-focused, and comfortable supporting a wide range of hardware, software, and infrastructure technologies.

This position involves workstation deployment, troubleshooting, Active Directory cleanup and migration tasks, custom software support, and general desktop / server support in a fast-paced environment.

Key Responsibilities

End-User Support

• Provide hands-on desktop and laptop support for Windows 10 and Windows 11 environments.
• Support end users via phone, remote tools, and in-person visits (75% on-site, 25% phone).
• Deploy, configure, and troubleshoot PCs, laptops, monitors, and peripheral hardware.
• Provide mobile device support (iOS / Android).
• Troubleshoot issues related to Internet Explorer and Google Chrome.

Systems & Administration Support

Software & Application Support

Infrastructure & Backup Support

Requirements

We offer an opportunity to work with a highly supportive IT team with hands-on exposure to a wide variety of systems and technologies, and a stable environment with room for skill growth in server, virtualization, and backup technologies.

Thank you,

SierraITS