Senior Manager, Member Accounts

About Civica

Civica is a 501(c)(4) social welfare organization established in 2018 by health systems and philanthropies to reduce chronic generic drug shortages and related high prices in the United States.

Civica is led by an experienced team of healthcare and pharmaceutical industry leaders.

Today, more than 55 health systems have joined Civica. They represent over 1,500 hospitals and one-third of all U.S. hospital beds.

Civica has also begun to supply the U.S. Department of Veteran’s Affairs, the U.S. Department of Defense and the U.S. Strategic National Stockpile of essential medicines.

Civica recently announced plans to expand its mission, via a unit called CivicaScript, to into the outpatient pharmacy space and to manufacture and distribute insulins that, once approved, will be available to people with diabetes at significantly lower prices than insulins currently on the market.

The availability of Civica’s affordable insulins, beginning in 2024, will benefit people with diabetes who have been forced to choose between life sustaining medicines and living expenses, particularly those uninsured or underinsured who often pay the most out of pocket for their medications.

Civica’s mission is to ensure that quality generic medications are accessible and affordable to everyone. Since established, the #1 Policy for the Civica team has been Do What Is in the Best Interest of Patients.

Civica’s manufacturing facility in Petersburg, Virginia, is the future home of affordable insulin and essential sterile injectable medicines.

The facility is currently in late-stage construction and hiring for the site is well-underway.

To find out more about how Civica’s innovative model is directly impacting patient care, click here to read a summary from the New England Journal of Medicine.

https : / / catalyst.nejm.org / doi / full / 10.1056 / CAT.21.0189 )

To learn more about Civica’s plans to bring affordable insulin to Americans living with diabetes, click here to read an article in BioSpace.

https : / / www.biospace.com / article / civica-is-rallying-leaders-to-make-insulin-affordable-by-2024- / )

Job Description

This regional position will be primarily responsible for the ongoing management of existing hospital system members, including ensuring that the members meet or exceed their volume commitments each year.

The successful candidate will also continuously identify opportunities to increase commitment levels and add products to the members’ product portfolios.

This position requires a highly motivated self-starter with excellent organizational, customer service, and selling skills.

The largest accounts in this region are in Tennessee (Nashville), New York, Pennsylvania and Florida and some travel is required for on-site meetings.

The candidate will ideally live in the eastern section of the United States.

Essential Duties and Responsibilities

• Develops positive relationships with key stakeholders in each health system in the region in pursuit of delivering an exceptional customer experience
• Consistently looks for and acts on selling opportunities in pursuit of ongoing business growth.
• Partners with internal resources in order to drive additional value and expertise
• Analyzes data to research and resolve member concerns and to identify opportunities to increase volume commitments
• Continuously reinforces the Civica value proposition while securing product renewal commitments and asking for increased commitment levels
• Analyzes and tracks health system trends and affiliation activities
• Shares best practices across members and internally with teammates
• Provides feedback / suggestions to consistently improve the workflow related to account setup and ongoing management
• Shows ability to participate in or lead commercial or organizational special projects as needed
• Ensures commitment to compliance with all applicable laws and regulations
• Performs other duties as assigned

Minimum Qualifications

• Bachelor’s degree required.
• Minimum five years of demonstrated successful experience in strategic sales and account management roles in a healthcare setting, with preference for selling to hospital system pharmacists, pharmacy operations, and drug supply chain
• Ability to lead initiatives independently and as part of a team
• Possesses a high level of urgency with a bias towards action
• Demonstrates strong problem solving skills
• Project management skills with attention to details
• Excellent oral and written communication skills
18 days ago