Director, Operational Resilience PGIM Risk and Enablement (Hybrid)

Operational Resilience Director

The Operational Resilience team enables the firm to identify and anticipate threats to business operations from conventional and non-conventional sources, and adequately respond to disruptive events to minimize impact on the delivery of critical operations by mobilizing specialized resources from the Business Resilience, IT, Cyber, Global Security, etc.

Operational Resilience is the ability to prevent, respond & adapt to, recover and document operational disruptions. It focuses on the ability of business services to clients / consumers, other market participants and the wider financial system in the event of operational disruption, which is assumed to be inevitable. The PGIM Operational Resilience function is focused on the ability to deliver Critical Business Services and continue to serve the needs of customers throughout complex and large-scale disruptions.

The Operational Resilience Director is responsible for driving the development, implementation, and maintenance of PGIM's Operational Resilience framework to ensure operational readiness and response to business disruption events. In this role, you will assist in the development of resilience strategies, policies, and framework specific to PGIM that reflect changes to the environment and business operations. You will deliver business analytics and report, monitor, and analyze key risk and control indicators.

The Operational Resilience Director is a key contributor to the resilience program and will assist in defining and delivering PGIM Operational Resilience program inclusive of regulatory obligations such as the EU's Digital Operational Resilience Act (DORA).

You will be a trusted liaison to the Information Security Office, Global Technology & Third Party Risk Management function and will work closely with both Business Heads and Risk Officers from PGIM's asset management affiliates. In this capacity you will work closely with the Risk and Enablement team leadership to set strategic direction, design, challenge, and implement the Resilience program across the PGIM.

This position is based in one of our offices in Newark, NJ or Tampa, FL, following a hybrid schedule (3 days in office). Our organization follows a hybrid work structure where employees can work remotely and from the office, as needed, based on demands of specific tasks or personal work preferences. Working from the office is encouraged when working on tasks that require a high degree of collaboration.

Liaise with the Resilience Team functions (Business Resilience, Cyber Resilience, Third Party Resilience, IT Resilience) to aggregate the risk profile for PGIM functions across the Operational Resilience Core Competencies.

Advise and coordinate regulatory compliance for jurisdictional obligations such as DORA.

Facilitate Testing / Exercising efforts (scenario design and test execution) in conjunction with the Operational Resilience testing methodology.

Issue capture and remediation following testing efforts or real world events.

Data capture, mapping and aggregation across Critical Business Services that align enabling resources (systems, data, etc.) that support the delivery of these services.

Partner with embedded Business Resilience, Information Security, Technology and Third Party Risk Management leads in businesses and functions to ensure operational risks are appropriately identified, assessed, and mitigated.

Provide an independent assessment of business exposure resulting from risks and control gaps to assist the business in understanding, managing, and mitigating the right risks in line with business strategy and risk tolerances.

Use data and expert judgement to inform the program framework. Ensure appropriate monitoring is in place to identify early warning signals and drive proactive corrective actions.

Provide objective reporting on resilience topics (e.g. - committees, regulators). Develop a comprehensive PGIM level view of risks and impacts across businesses and functions, globally.

Provide second line subject matter expert review and challenge (e.g., risk assessments, testing) where appropriate, including evaluation of risk prioritization to ensure a clear and collective view of top resilience risks.

Analyze risk events and control gaps to ensure thematic trends are addressed to prevent recurrence and limit impact to the businesses.

Identify emerging and thematic resilience risk exposures and ensure they are appropriately assessed and actioned.

Maintain relationships and acts as a trusted advisor to business management.

Maintains strong industry perspective with awareness of evolving risks and practices.

Identify, assess & mitigate resilience related risk as well as providing centrally coordinated governance and oversight for vendor related risk.

In partnership with our Legal and Risk colleagues, providing oversight for compliance with related resilience goods / services laws, regulations, and corporate policies, mitigating risks and fostering a culture of integrity.

Standardize, streamline and automate related activities to deliver greater speed, agility and collaboration. Substantially reducing manual efforts, lengthy approvals processes and associated administrative costs.

This position requires keen external focus, subject matter expertise, and avid learning given the rapid pace of resilience strategies globally. Resourcefulness, good judgement, persistence, the ability to influence others and strong executive presence are some of the qualities of a successful candidate. Candidates should have experience working with a diverse set of stakeholders across large, complex, global organizations.

• Bachelor's degree in Business Administration, Operational Resilience, Cybersecurity, Finance, Economics, or related field; advanced degree preferred.
• Minimum of 10 years of relevant risk management industry experience, financial services / insurance / investment management and / or experience in other highly regulated industries.
• Experience with Crisis Management, producing artifacts to better prepare for crisis scenarios, testing & exercising to evidence crisis management capabilities and conducting postmortem activities (lessons learned and issue remediation).
• Experience in the core competencies across the 4 Pillars of Operational Resilience (1.) Business Resilience, (2.) Technology Resilience, (3.) Third Party Resilience, and (4.) Cyber Resilience.
• Exposure to key program components across required Operational Resilience workstreams, including, without limitation : Governance, Scenario Development / Testing, Crisis Management, Education & Awareness.
• Self-motivated and trusted to play a key role in the delivery of the team's objectives. Works with a sense of urgency, ensuring they and others on which they are dependent, effectively prioritize and complete their work within deadlines and to appropriate standards. Takes responsibility for own actions and results. Listens to and visibly acts upon feedback and is prepared to provide feedback to others to ensure delivery of high-quality results.
• Must be highly collaborative, open-minded, and able to work with and influence others without having direct authority.
• Experience and desire to lead small teams as a player / coach.
• Comfortable with ambiguity, self-directed, and an agent and advocate for change.
• Excellent analytical and problem-solving skills.
• Possesses high level verbal and written communication and presentation skills.
• Ability to prioritize competing objectives, while maintaining attention to detail.
• Willingness to learn and ability to learn new skills and knowledge on an ongoing basis through self-initiative and tackling challenges.

Prior working experience in financial services industry, trading and / or asset management is preferred. The ideal candidate will be a natural leader with the ability to effectively manage multiple stakeholders, prioritize objectives, and drive significant change in a fast-paced, constantly evolving environment.

We know not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role. Note : Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $140,000 to $175,000. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.