Concierge (US, remote)

Concierge

The Concierge serves as the primary point of contact for homeowners & vendors, handling a range of responsibilities including responding to questions about the owner's home or appliances, sourcing vendors and coordinating appointments, and managing home-related tasks through an on-the-ground handyman.

This role is ideal for someone who is highly organized, solution-oriented, and thrives in a fast-paced, service-focused environment. You'll be supporting our wider team, serving as an escalation point, providing real-time oversight, and making sure that member requests remain unblocked, well-coordinated, and handled.

Responsibilities Include :

Member Communication & Vendor Management

Serve as the go-to Concierge for homeowners you're there to help solve problems, and help them feel in control of their home.

Manage home service requests, such as coordinating repairs, scheduling appointments, and sourcing quotes for services (e.g., plumbing, electrical, home improvements).

Compare vendor options and provide homeowners with recommendations that include pricing and timelines.

Provide clear and friendly communication that aligns with Casa's voice and tone guidelines : professional, approachable, and concise.

Team Enablement

Act as a real-time resource for our Concierge team when they encounter unclear next steps or homeowner concerns.

Provide feedback and clarification for our team based on front-line experience to improve our product and internal processes.

Share learnings from escalations and edge cases to help the broader team improve.

Build and maintain clear documentation to ensure visibility and handoff readiness.

About You

You might be great for this role if

You have 2-5 years of relevant experience. If you've been in an executive assistant, property manager, or other hospitality role, you're likely to have the skills and proficiency necessary for this fast-paced, communication heavy, and detail oriented role.

You have strong written and verbal communication skills and are as comfortable on the phone as your are sending clear chat or text messages.

You've got great problem solving skills and you work diligently to search for creative solutions to problems that might not have obvious answers.

You're organized and have great follow-through. This is a detail-oriented role with many quickly moving parts. If you thrive with lots going on and enjoy keeping things straight, you're likely to be successful. You should be great at following up, closing the loop, and not letting anything fall through the cracks.

You enjoy designing and building process. Since we're new, there are a lot of systems and structure yet to be put in place. You'll play an active role in building and shaping those alongside our company culture.

You're an owner, not a renter. You always take a long-term view when making decisions, and consider the company's best interests as if they were your own. We're looking for those who are excited take initiative, be trusted with broad responsibility, and who have the good judgement necessary for it.

You can work remotely in the US. We're looking for US-based remote team members for this role with experience working independently and autonomously.