Manager : Resident Services

Position Summary :

The Resident Services Manager is responsible for overseeing the delivery and quality of resident services across multiple Affordable Housing apartment communities throughout San Diego County. This is a dual role in which the ideal candidate will be assigned to a specific project (located in downtown SD), providing services to the residents of that community as well as acting in a supervisory role, overseeing our other service coordinators located throughout San Diego (4-6 staff members).

(This is not a property management position. Our organization works in conjunction with property management to provide onsite Resident Services. We do not provide supportive housing services.)

Key Responsibilities :

Staff Oversight and Leadership :

• Supervise Resident Coordinators at our other properties, including recruitment, training, scheduling, performance management, and professional development.
• Provide regular check-ins, guidance, and support to ensure consistent, high-quality resident services delivery.
• Act as the primary point of contact between onsite coordinators and organizational leadership.

Onsite Resident Coordination :

Compliance and Quality Assurance :

Subcontracted Project Oversight :

Qualifications :

Core Competencies :

About Compass :

We are a non-profit based in San Diego focused on bringing high quality programs and services to the residents of Affordable Housing communities.