Technical Support Advisor

A company is looking for a Technical Support Advisor (Remote - US).

Key Responsibilities

Provide first contact support for business voice, video, data, and commercial product issues

Demonstrate exceptional customer service to minimize escalations and resolve customer troubles

Assist customers with Internet configurations and document issues in trouble tickets

Required Qualifications

1+ year of customer service, help desk, troubleshooting, or call center experience

Must adhere to attendance guidelines to meet business needs