Operations Clerk-II (Merchant Support Specialist) - 22006

Job Title : Operations Clerk-II (Merchant Support Specialist)

Client : DoorDash

Location : Remote

About the Team

DoorDash Online Ordering is on a mission to simplify how hospitality businesses operate. Our platform brings all the essential tools together-online ordering, reporting & analytics, targeted marketing, and more-tailored to fit the unique needs of every restaurant. From the Friday night dinner rush to weekend brunch reservations, our software powers it all.

About the Role

As a Merchant Support Specialist I , you will be part of the first line of defense for merchants using our ordering platform. Most support will be handled through our Zendesk ticketing system, with phone and video support provided as needed. You'll troubleshoot a wide range of issues, from menu settings and customer UI configurations to reporting reconciliation, ensuring merchants receive a world-class experience.

Our support team operates between 7 : 00 AM and 5 : 00 PM PST . Flexibility is required as shift times may evolve with the team's growth.

What You'll Do

• Serve as the first point of contact for merchant, customer, partner, and internal post-sales escalations.
• Troubleshoot technical issues and resolve problems related to menu settings, reporting, and customer-facing configurations.
• Collaborate with Tier 2 Support to escalate complex cases and ensure seamless resolution.
• Address merchant concerns with empathy, urgency, and professionalism.
• Develop deep expertise in our product suite, tools, processes, and systems.
• Turn every merchant interaction into a learning opportunity that builds trust and drives long-term success.

We're Excited About You Because

Qualifications

Bonus Points For