Audio Video Technician

Audio Video Technician Washington, District of Columbia, United States Posted : 3 / 8 / 2024

Position A / V Technician

Location : Washington, DC 20036

Duration : long term contract

Pay rate $28.78 / hr on w2 100% onsite role Job Description :

IMPORTANT : In addition to AV support, candidate must have working knowledge of Windows 11 and MAC OS. The clients attach to the AV equipment (Creston, Room Ready Roomkits, etc.

via laptop and both are in that office. Additionally, some working knowledge of different presentation tools such as PowerPoint, etc.

your primary responsibility will be Key activities include :

Capture and maintain equipment inventory data

Perform periodic inspection of rooms to ensure equipment is functional and required accessories (e.g. cables, connectors, etc.

are available. Client and Client will define inspection frequencies based on number of rooms and available capacity for each location

Monitor ServiceNow ticket queues established for capturing AV requests and issues

Perform basic maintenance, troubleshooting and repair of A / V devices (subject to device warranty restrictions)

Communicate with Client facility management and device OEMs as required

Perform onsite escorts for OEM and 3rd party support vendors

Perform A / V and conferencing software set-up support prior to scheduled meetings

Provide user support during meetings

Log work activity via Client ServiceNow ITSM

Provide monthly reports including a summary of known room issues and recommendations to improve maintenance processes and room performance

Support monthly user training sessions

Maintain documentation and training materials for all AV rooms covered in this agreement

Assist with new equipment installation and configuration as appropriate . Equipment installation will be performed by 3rd party support vendors

Initiate OEM and 3rd party support tickets as needed and coordinate troubleshooting and support to address these issues