Senior Cloud Engineer

Overview

We are seeking a highly skilled and versatile Senior Cloud Engineer - Unified Communications to lead the design, integration, and optimization of our enterprise contact center solutions. This role requires deep expertise in Genesys Cloud CX3, with strong working knowledge of Cisco Voice infrastructure, Verint Workforce Optimization, Microsoft Teams, and Power BI for reporting and analytics. The ideal candidate will play a key role in delivering seamless, secure, and data-driven customer engagement experiences.

Responsibilities

• Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations.
• Collaborate with cross-functional teams to integrate 3

rd

Party, Salesforce, and Verint WFO / WEM solutions into the contact center ecosystem.

Qualifications

Bachelor's degree in Computer Science, Engineering, or related field-or equivalent experience.

5+ years of DevOps engineering experience, with at least 2 years in a senior or lead role.

Proven experience designing and supporting modern CI / CD pipelines and automation frameworks (e.g., Jenkins, Ansible, Build Forge, Midvision).

Strong scripting experience (Python, Shell, PERL, JACL / Jython).

Deep understanding of cloud-native architectures, infrastructure-as-code, and DevOps best practices.

Hands-on experience with application servers and middleware technologies (IBM WebSphere, Apache Tomcat, Glassfish, Payara, WebLogic).

Strong grasp of the OSI model, system integration, and service-oriented architectures (SOA).

Familiarity with Windows, Linux, and IBM i (iSeries) environments.

Experience with application performance monitoring, disaster recovery planning, and high availability solutions.

Solid understanding of SSL, load balancers, DNS, and networking fundamentals.

Experience with testing and debugging tools (SOAP UI, LoadRunner, RFHUTIL, JUnit).

Familiarity with Agile methodologies and SDLC processes.

Strong documentation, architectural diagramming, and technical leadership skills.

Preferred Qualifications :

Background in insurance, financial services, or other regulated industries.

Experience with IBM MQ, Message Broker, DataPower, WSRR, and middleware security.

Familiarity with SQL and NoSQL databases (e.g., SQL Server, MySQL, Oracle).

Experience with application delivery controllers (e.g., Citrix NetScaler, F5).

Exposure to configuration management tools (Chef, Puppet, Ansible).