Automotive Platform Specialist Franklin, TN (Hybrid Position)

Join the Mitsubishi Motors North America (MMNA) Team!

At Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment.

Our team members are the driving force behind our success, and we believe in empowering individuals to contribute their unique skills and perspectives. We are a collaborative and forward-thinking team that values diversity, creativity, and continuous improvement.

At MMNA, your career is not just a job but a journey of growth. Benefit from ongoing employee development programs, contribute to our impactful Community Relations initiatives, and enjoy a range of employee benefits that make your experience with us exceptional.

Be part of a company proud of its heritage and excited about the future where together, we shape the future of mobility and drive success in every mile.

Summary of Role

As the Platform Specialist you will serve as the critical technical bridge between dealership technicians, field staff, and engineering teams, providing expert diagnostic support that directly impacts customer satisfaction and vehicle quality. You'll conduct investigations of emerging technical issues, delivering preliminary analysis and ensuring rapid, effective solutions for customer vehicle repairs. This role offers the opportunity to enhance responsiveness across our entire service network while contributing to continuous improvements in overall vehicle quality and performance.

Responsibilities

• Technical Problem Resolution – Support Tech Line agents to handle complex Tech-Line calls and provide advanced diagnostic support, ensuring complete resolution of challenging vehicle repair issues from initial contact through final closure
• Investigate and Analyze Emerging Issues

Conduct in-depth technical investigations of product quality concerns, providing preliminary analysis and detailed reporting to Product Support Management

Provide specialized technical assistance for prototype and pre-production vehicles, contributing valuable field insights to next-generation product development

Prepare comprehensive written reports with digital photography, maintain accurate KTI databases, and ensure timely reporting that supports continuous improvement initiatives

Work directly with engineering staff to investigate field complaints, duplicate product quality conditions, and implement effective solutions

Partner with team members, key stakeholders and management to identify training opportunities, attend technical development programs, and stay current with evolving automotive technologies

Required Qualifications

Pay Transparency

The base salary for this position ranges between $70,000 to $85,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits

The MMC Way

Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way :

Diversity and How to Apply

At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.

We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email mmna-talent_acquisition@na.mitsubishi-motors.com.

We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.

Note : This description reflects current requirements and may be subject to change.

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