Business Intelligence Analyst

Job Description :

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary :

As the Business Intelligence Analyst, you will support our fast growing customer facing businesses, Cat Job Site Solutions and Caterpillar Safety Services, as part of the Business Systems Support Team. As our businesses continue to accelerate growth solutions in equipment management and safety consulting , scaling support of our IT and data needs is critical. You will be instrumental in maintaining our current business systems while developing new ways to drive efficiency and automation through data sourcing and visualization. Our customers and Cat dealer teams rely on insights generated by our business systems and customer facing teams to deliver on contractual obligations and create customer value.

This role represents and supports the business system needs of several teams across operations, sales, equipment health monitoring, maintenance & repair strategy, pricing, and contracts. This role requires strong communication skills within the team and across process partners to support requests, translate business need, develop requirements, identify and validate multiple data sources, determine priorities, and deliver solutions. This role primarily executes individual project work by sourcing the necessary data, validating the quality, and using Power BI and Tableau to produce reports that generate actionable business insights. Additionally this role oversees the assignment and execution of tasks through contracted technical service teams as necessary. We have a fabulous team that does some of the most exciting work at Caterpillar, and we can’t wait for you to join the team!

What you will do :

Working within the team and across process partners to support requests, translate the business need, develop requirements, identify and validate multiple data sources, determine priorities, and deliver solutions.

Gather, clean, and analyze data from various enterprise sources to ensure quality and viability of the source data.

Use program tools including Power BI and Tableau to produce reports that generate actionable business insights.

Communicate data effectively to project managers, product owners, systems users, and leaders.

Identifying user / client requirements to support execution and defining technical specifications; Preparing technical documentation and sharing them with senior analysts and technical teams.

Participating in initiatives to improve processes efficiency and employee productivity.

What Skills you will have :

Business Data Analysis : Knowledge of business data analysis; ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.

Accuracy and Attention to Detail : Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Requirements Analysis : Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Desired Qualifications

Experience : Worked in an IT capacity serving the data reporting and visualization needs of an internal or external business unit, used Agile Methodology, Azure DevOps, Tableau or Power BI, and Snowflake platform, and supported systems with multiple different data sources and data owners.

Attitude : Service oriented mindset; someone that likes to help others.

Aptitude : Naturally inquisitive with an interest in business insights.

Skill : Well organized, strong communication, problem solver, report generation with visualization tools (Tableau, Power BI), multi-lingual (preferred).

Interest : Desire to work within or directly supporting customer facing business units.